FCC Consumer Complaints – 7 July 2025
Introduction
On Monday, 7 July 2025, the Federal Communications Commission recorded 1090 consumer complaints relating to telecommunications services, this was higher than the 386 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1090
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (413)
- Most reported state/territory
- California (102)
Where the complaints came from
The 1090 complaints recorded on 7 July 2025 were submitted from 706 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 9.4% |
| Florida | 90 | 8.3% |
| Texas | 86 | 7.9% |
| New York | 76 | 7.0% |
| Pennsylvania | 53 | 4.9% |
| Colorado | 39 | 3.6% |
| Illinois | 38 | 3.5% |
| New Jersey | 38 | 3.5% |
| Georgia | 36 | 3.3% |
| Ohio | 34 | 3.1% |
| Other states and territories | 498 | 45.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 805 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 805 | 73.9% |
| Internet | 211 | 19.4% |
| TV | 53 | 4.9% |
| Radio | 13 | 1.2% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
Phone complaints
805 complaints were recorded in this category, representing 73.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 413 | 51.3% |
| Billing | 132 | 16.4% |
| Availability (including rural call completion) | 84 | 10.4% |
| Equipment | 69 | 8.6% |
| Number Portability (keeping your number if you change providers) | 37 | 4.6% |
| Privacy | 18 | 2.2% |
| Interference (including signal jammers) | 16 | 2.0% |
| Junk Faxes | 16 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
211 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 43.6% |
| Availability | 74 | 35.1% |
| Equipment | 15 | 7.1% |
| Interference | 14 | 6.6% |
| Speed | 11 | 5.2% |
| Privacy | 5 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 43.4% |
| Availability | 8 | 15.1% |
| Equipment | 7 | 13.2% |
| Loud Commercials | 7 | 13.2% |
| Indecency | 5 | 9.4% |
| Privacy | 3 | 5.7% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 413 complaints relating to unwanted calls on this date, representing 37.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 878-1552 | 6 | 1.5% |
| (202) 949-8352 | 2 | 0.5% |
| (406) 285-1321 | 2 | 0.5% |
| (814) 731-3104 | 2 | 0.5% |
| (833) 384-3154 | 2 | 0.5% |
| (951) 221-8172 | 2 | 0.5% |
| (201) 241-4923 | 1 | 0.2% |
| (202) 978-7754 | 1 | 0.2% |
| (207) 997-6415 | 1 | 0.2% |
| (209) 849-8392 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 878-1552 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.