FCC Consumer Complaints – 8 July 2025
Introduction
The Federal Communications Commission recorded 1162 consumer complaints on 8 July 2025 relating to telecommunications services, this represented an increase from the 1090 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1162
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (523)
- Most reported state/territory
- California (134)
Where the complaints came from
The 1162 complaints recorded on 8 July 2025 originated from 753 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 11.5% |
| Florida | 93 | 8.0% |
| Texas | 78 | 6.7% |
| New York | 71 | 6.1% |
| Illinois | 50 | 4.3% |
| Pennsylvania | 45 | 3.9% |
| North Carolina | 44 | 3.8% |
| Ohio | 44 | 3.8% |
| New Jersey | 42 | 3.6% |
| Georgia | 41 | 3.5% |
| Other states and territories | 518 | 44.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 95 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 866 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 866 | 74.5% |
| Internet | 231 | 19.9% |
| TV | 38 | 3.3% |
| Radio | 16 | 1.4% |
| Accessibility | 8 | 0.7% |
| Emergency | 3 | 0.3% |
Phone complaints
866 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 523 | 60.4% |
| Billing | 138 | 15.9% |
| Availability (including rural call completion) | 76 | 8.8% |
| Equipment | 58 | 6.7% |
| Number Portability (keeping your number if you change providers) | 27 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.7% |
| Privacy | 11 | 1.3% |
| Interference (including signal jammers) | 9 | 1.0% |
| Junk Faxes | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
231 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 104 | 45.0% |
| Availability | 68 | 29.4% |
| Speed | 23 | 10.0% |
| Interference | 16 | 6.9% |
| Equipment | 14 | 6.1% |
| Privacy | 6 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
38 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 50.0% |
| Availability | 10 | 26.3% |
| Equipment | 3 | 7.9% |
| Indecency | 2 | 5.3% |
| Interference | 2 | 5.3% |
| Loud Commercials | 2 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.