FCC Consumer Complaints – 9 July 2025
Introduction
On 9 July 2025, the Federal Communications Commission recorded 1160 consumer complaints relating to telecommunications services, complaint volume fell from 1162 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 546 complaints.
Key statistics
- Total complaints
- 1160
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (546)
- Most reported state/territory
- California (131)
Where the complaints came from
Across 740 cities in 52 states and territories, a total of 1160 complaints were recorded on 9 July 2025. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 11.3% |
| Texas | 96 | 8.3% |
| Florida | 86 | 7.4% |
| New York | 69 | 5.9% |
| Illinois | 61 | 5.3% |
| New Jersey | 57 | 4.9% |
| North Carolina | 45 | 3.9% |
| Pennsylvania | 43 | 3.7% |
| Michigan | 36 | 3.1% |
| Virginia | 35 | 3.0% |
| Other states and territories | 500 | 43.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 79 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 903 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 903 | 77.8% |
| Internet | 181 | 15.6% |
| TV | 47 | 4.1% |
| Radio | 21 | 1.8% |
| Accessibility | 4 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
903 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 546 | 60.5% |
| Billing | 149 | 16.5% |
| Availability (including rural call completion) | 89 | 9.9% |
| Equipment | 50 | 5.5% |
| Number Portability (keeping your number if you change providers) | 28 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.2% |
| Interference (including signal jammers) | 10 | 1.1% |
| Junk Faxes | 9 | 1.0% |
| Privacy | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
181 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 42.5% |
| Availability | 54 | 29.8% |
| Interference | 19 | 10.5% |
| Equipment | 14 | 7.7% |
| Privacy | 9 | 5.0% |
| Speed | 8 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 36.2% |
| Availability | 10 | 21.3% |
| Equipment | 6 | 12.8% |
| Loud Commercials | 6 | 12.8% |
| Interference | 5 | 10.6% |
| Indecency | 2 | 4.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
Unwanted calls
There were 546 complaints relating to unwanted calls on this date, representing 47.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (934) 949-9294 | 5 | 0.9% |
| (866) 878-1552 | 4 | 0.7% |
| (833) 384-3154 | 3 | 0.5% |
| (833) 487-2203 | 3 | 0.5% |
| (406) 457-1698 | 2 | 0.4% |
| (469) 817-5553 | 2 | 0.4% |
| (817) 868-5566 | 2 | 0.4% |
| (855) 277-5965 | 2 | 0.4% |
| (872) 354-8569 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (934) 949-9294 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.