FCC Consumer Complaints – 10 July 2025
Introduction
The Federal Communications Commission recorded 1183 consumer complaints on 10 July 2025 relating to telecommunications services, this was higher than the 1160 complaints recorded the previous day. The complaints came from 49 states and territories, with Texas reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 534 complaints.
Key statistics
- Total complaints
- 1183
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (534)
- Most reported state/territory
- Texas (146)
Where the complaints came from
The 1183 complaints recorded on 10 July 2025 were submitted from 763 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Louisiana, where Mansura accounted for 24 of the 35 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 146 | 12.3% |
| California | 120 | 10.1% |
| Florida | 97 | 8.2% |
| North Carolina | 59 | 5.0% |
| New York | 58 | 4.9% |
| Pennsylvania | 58 | 4.9% |
| Illinois | 38 | 3.2% |
| Georgia | 37 | 3.1% |
| Ohio | 37 | 3.1% |
| Louisiana | 35 | 3.0% |
| Other states and territories | 498 | 42.1% |
Location highlight
A large share of complaints in Louisiana originated from Mansura, which accounted for most reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 872 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 872 | 73.7% |
| Internet | 204 | 17.2% |
| Emergency | 50 | 4.2% |
| TV | 33 | 2.8% |
| Radio | 20 | 1.7% |
| Accessibility | 4 | 0.3% |
Phone complaints
872 complaints were recorded in this category, representing 73.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 534 | 61.2% |
| Billing | 119 | 13.6% |
| Availability (including rural call completion) | 74 | 8.5% |
| Equipment | 49 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 26 | 3.0% |
| Number Portability (keeping your number if you change providers) | 24 | 2.8% |
| Privacy | 20 | 2.3% |
| Interference (including signal jammers) | 12 | 1.4% |
| Junk Faxes | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
204 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 44.1% |
| Availability | 55 | 27.0% |
| Equipment | 18 | 8.8% |
| Interference | 16 | 7.8% |
| Speed | 15 | 7.4% |
| Privacy | 10 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Emergency complaints
50 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 19 | 38.0% |
| Phone | 16 | 32.0% |
| Other | 14 | 28.0% |
| Tower | 1 | 2.0% |
Interference and Phone were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 30.3% |
| Loud Commercials | 7 | 21.2% |
| Availability | 4 | 12.1% |
| Equipment | 4 | 12.1% |
| Indecency | 4 | 12.1% |
| Interference | 4 | 12.1% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
Unwanted calls
534 complaints relating to unwanted calls were recorded on this date, accounting for 45.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 878-1552 | 8 | 1.5% |
| (844) 986-8060 | 5 | 0.9% |
| (888) 919-4305 | 3 | 0.6% |
| (830) 470-3771 | 2 | 0.4% |
| (833) 862-0724 | 2 | 0.4% |
| (872) 354-8569 | 2 | 0.4% |
| (934) 949-9294 | 2 | 0.4% |
| (202) 418-1007 | 1 | 0.2% |
| (210) 830-4289 | 1 | 0.2% |
| (210) 866-3488 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 878-1552 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.