FCC Consumer Complaints – 11 July 2025
Introduction
The Federal Communications Commission recorded 983 consumer complaints on Friday, 11 July 2025 relating to telecommunications services, this represented a decline from the 1183 complaints recorded the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 468 complaints.
Key statistics
- Total complaints
- 983
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (468)
- Most reported state/territory
- California (103)
Where the complaints came from
Reports recorded on 11 July 2025 show 983 complaints originating from 675 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 10.5% |
| Texas | 96 | 9.8% |
| Florida | 85 | 8.6% |
| New York | 49 | 5.0% |
| Ohio | 48 | 4.9% |
| North Carolina | 40 | 4.1% |
| New Jersey | 40 | 4.1% |
| Illinois | 38 | 3.9% |
| Michigan | 38 | 3.9% |
| Pennsylvania | 34 | 3.5% |
| Other states and territories | 409 | 41.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 773 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 773 | 78.6% |
| Internet | 155 | 15.8% |
| TV | 31 | 3.2% |
| Radio | 14 | 1.4% |
| Emergency | 8 | 0.8% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
773 complaints were recorded in this category, representing 78.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 468 | 60.5% |
| Billing | 115 | 14.9% |
| Availability (including rural call completion) | 72 | 9.3% |
| Equipment | 48 | 6.2% |
| Number Portability (keeping your number if you change providers) | 32 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.9% |
| Privacy | 14 | 1.8% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Junk Faxes | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
155 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 41.3% |
| Availability | 47 | 30.3% |
| Interference | 15 | 9.7% |
| Equipment | 11 | 7.1% |
| Speed | 10 | 6.5% |
| Privacy | 8 | 5.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 32.3% |
| Availability | 6 | 19.4% |
| Indecency | 6 | 19.4% |
| Loud Commercials | 5 | 16.1% |
| Equipment | 3 | 9.7% |
| Interference | 1 | 3.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.