FCC Consumer Complaints – 12 July 2025
Introduction
On Saturday, 12 July 2025, the Federal Communications Commission recorded 504 consumer complaints relating to telecommunications services, this represented a decline from the 983 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 504
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (196)
- Most reported state/territory
- California (77)
Where the complaints came from
A total of 504 complaints were recorded on 12 July 2025, with reports originating from 359 cities in 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 77 | 15.3% |
| Texas | 46 | 9.1% |
| Florida | 30 | 6.0% |
| New York | 27 | 5.4% |
| Washington | 20 | 4.0% |
| Georgia | 19 | 3.8% |
| Louisiana | 17 | 3.4% |
| Ohio | 17 | 3.4% |
| Illinois | 16 | 3.2% |
| South Carolina | 15 | 3.0% |
| Other states and territories | 220 | 43.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 371 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 371 | 73.6% |
| Internet | 98 | 19.4% |
| TV | 17 | 3.4% |
| Radio | 8 | 1.6% |
| Accessibility | 6 | 1.2% |
| Emergency | 4 | 0.8% |
Phone complaints
371 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 196 | 52.8% |
| Billing | 65 | 17.5% |
| Availability (including rural call completion) | 39 | 10.5% |
| Equipment | 31 | 8.4% |
| Number Portability (keeping your number if you change providers) | 15 | 4.0% |
| Interference (including signal jammers) | 12 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.3% |
| Privacy | 4 | 1.1% |
| Junk Faxes | 2 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
98 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 43.9% |
| Availability | 27 | 27.6% |
| Equipment | 12 | 12.2% |
| Privacy | 7 | 7.1% |
| Speed | 5 | 5.1% |
| Interference | 4 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.