FCC Consumer Complaints – 13 July 2025
Introduction
On 13 July 2025, the Federal Communications Commission recorded 367 consumer complaints relating to telecommunications services, this represented a decline from the 504 complaints recorded the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 367
- States & territories reporting
- 43
- Most common issue
- Billing (103)
- Most reported state/territory
- California (44)
Where the complaints came from
On 13 July 2025, the 367 complaints recorded by the Federal Communications Commission were reported from 284 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 12.0% |
| Texas | 34 | 9.3% |
| New York | 31 | 8.4% |
| Florida | 26 | 7.1% |
| Illinois | 19 | 5.2% |
| North Carolina | 16 | 4.4% |
| Virginia | 15 | 4.1% |
| Pennsylvania | 13 | 3.5% |
| Georgia | 12 | 3.3% |
| New Jersey | 11 | 3.0% |
| Other states and territories | 146 | 39.8% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 233 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 233 | 63.5% |
| Internet | 107 | 29.2% |
| TV | 17 | 4.6% |
| Radio | 6 | 1.6% |
| Emergency | 4 | 1.1% |
Phone complaints
233 complaints were recorded in this category, representing 63.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 91 | 39.1% |
| Billing | 56 | 24.0% |
| Equipment | 27 | 11.6% |
| Availability (including rural call completion) | 26 | 11.2% |
| Number Portability (keeping your number if you change providers) | 14 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 3.4% |
| Interference (including signal jammers) | 6 | 2.6% |
| Privacy | 4 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
107 complaints were recorded in this category, representing 29.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 38.3% |
| Availability | 34 | 31.8% |
| Speed | 11 | 10.3% |
| Interference | 10 | 9.3% |
| Equipment | 7 | 6.5% |
| Privacy | 4 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.