FCC Consumer Complaints – 15 July 2025
Introduction
A total of 1102 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 July 2025, complaint volume increased from 968 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 508 complaints.
Key statistics
- Total complaints
- 1102
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (508)
- Most reported state/territory
- California (132)
Where the complaints came from
On 15 July 2025, the 1102 complaints recorded by the Federal Communications Commission were reported from 714 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 12.0% |
| Texas | 92 | 8.3% |
| Florida | 91 | 8.3% |
| New York | 74 | 6.7% |
| North Carolina | 51 | 4.6% |
| Georgia | 46 | 4.2% |
| Virginia | 46 | 4.2% |
| Pennsylvania | 42 | 3.8% |
| Illinois | 41 | 3.7% |
| Ohio | 37 | 3.4% |
| Other states and territories | 450 | 40.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 847 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 847 | 76.9% |
| Internet | 188 | 17.1% |
| TV | 40 | 3.6% |
| Radio | 15 | 1.4% |
| Accessibility | 6 | 0.5% |
| Emergency | 6 | 0.5% |
Phone complaints
847 complaints were recorded in this category, representing 76.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 508 | 60.0% |
| Billing | 122 | 14.4% |
| Availability (including rural call completion) | 65 | 7.7% |
| Equipment | 63 | 7.4% |
| Junk Faxes | 26 | 3.1% |
| Number Portability (keeping your number if you change providers) | 26 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Interference (including signal jammers) | 11 | 1.3% |
| Privacy | 9 | 1.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
188 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 37.8% |
| Availability | 56 | 29.8% |
| Interference | 19 | 10.1% |
| Equipment | 18 | 9.6% |
| Privacy | 15 | 8.0% |
| Speed | 9 | 4.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
40 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 47.5% |
| Availability | 9 | 22.5% |
| Interference | 3 | 7.5% |
| Loud Commercials | 3 | 7.5% |
| Equipment | 2 | 5.0% |
| Privacy | 2 | 5.0% |
| Indecency | 1 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 508 complaints relating to unwanted calls were recorded on this date, representing 46.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 487-2090 | 7 | 1.4% |
| (888) 919-4870 | 4 | 0.8% |
| (934) 949-9294 | 4 | 0.8% |
| (214) 227-5391 | 3 | 0.6% |
| (833) 487-2224 | 3 | 0.6% |
| (864) 618-6368 | 2 | 0.4% |
| (201) 294-3512 | 1 | 0.2% |
| (202) 290-0058 | 1 | 0.2% |
| (202) 920-1528 | 1 | 0.2% |
| (202) 972-4259 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (844) 487-2090 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.