FCC Consumer Complaints – 16 July 2025
Introduction
On Wednesday, 16 July 2025, 1163 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1102 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 573 complaints recorded.
Key statistics
- Total complaints
- 1163
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (573)
- Most reported state/territory
- California (152)
Where the complaints came from
On 16 July 2025, the 1163 complaints recorded by the Federal Communications Commission were reported from 730 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 152 | 13.1% |
| Texas | 85 | 7.3% |
| Florida | 83 | 7.1% |
| New York | 67 | 5.8% |
| North Carolina | 51 | 4.4% |
| Pennsylvania | 50 | 4.3% |
| Illinois | 48 | 4.1% |
| Georgia | 42 | 3.6% |
| Ohio | 37 | 3.2% |
| Louisiana | 35 | 3.0% |
| Other states and territories | 512 | 44.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 924 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 924 | 79.4% |
| Internet | 166 | 14.3% |
| TV | 35 | 3.0% |
| Radio | 19 | 1.6% |
| Accessibility | 12 | 1.0% |
| Emergency | 5 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
924 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 573 | 62.0% |
| Billing | 122 | 13.2% |
| Availability (including rural call completion) | 79 | 8.5% |
| Equipment | 65 | 7.0% |
| Number Portability (keeping your number if you change providers) | 24 | 2.6% |
| Privacy | 21 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.6% |
| Interference (including signal jammers) | 12 | 1.3% |
| Junk Faxes | 10 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
166 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 43.4% |
| Availability | 51 | 30.7% |
| Equipment | 13 | 7.8% |
| Interference | 11 | 6.6% |
| Privacy | 10 | 6.0% |
| Speed | 9 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
35 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 34.3% |
| Availability | 8 | 22.9% |
| Indecency | 7 | 20.0% |
| Loud Commercials | 4 | 11.4% |
| Equipment | 2 | 5.7% |
| Interference | 2 | 5.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.