FCC Consumer Complaints – 17 July 2025
Introduction
On 17 July 2025, the Federal Communications Commission recorded 1126 consumer complaints relating to telecommunications services, this was lower than the 1163 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 583 complaints.
Key statistics
- Total complaints
- 1126
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (583)
- Most reported state/territory
- California (100)
Where the complaints came from
Reports recorded on 17 July 2025 show 1126 complaints originating from 732 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 8.9% |
| Florida | 97 | 8.6% |
| Texas | 88 | 7.8% |
| New York | 65 | 5.8% |
| Ohio | 49 | 4.4% |
| Illinois | 48 | 4.3% |
| Pennsylvania | 43 | 3.8% |
| North Carolina | 39 | 3.5% |
| Virginia | 37 | 3.3% |
| Georgia | 36 | 3.2% |
| Other states and territories | 524 | 46.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 894 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 894 | 79.4% |
| Internet | 164 | 14.6% |
| TV | 47 | 4.2% |
| Radio | 17 | 1.5% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
894 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 583 | 65.2% |
| Billing | 114 | 12.8% |
| Availability (including rural call completion) | 60 | 6.7% |
| Equipment | 58 | 6.5% |
| Number Portability (keeping your number if you change providers) | 28 | 3.1% |
| Junk Faxes | 19 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Privacy | 13 | 1.5% |
| Interference (including signal jammers) | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
164 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 43.3% |
| Availability | 42 | 25.6% |
| Equipment | 18 | 11.0% |
| Interference | 14 | 8.5% |
| Speed | 11 | 6.7% |
| Privacy | 8 | 4.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
47 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 34.0% |
| Billing | 15 | 31.9% |
| Loud Commercials | 5 | 10.6% |
| Indecency | 4 | 8.5% |
| Interference | 3 | 6.4% |
| Equipment | 1 | 2.1% |
| Privacy | 1 | 2.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 583 complaints relating to unwanted calls on this date, representing 51.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 768-4424 | 9 | 1.5% |
| (833) 727-4098 | 5 | 0.9% |
| (334) 406-4418 | 2 | 0.3% |
| (771) 222-5051 | 2 | 0.3% |
| (833) 379-1448 | 2 | 0.3% |
| (833) 487-2387 | 2 | 0.3% |
| (844) 487-2090 | 2 | 0.3% |
| (866) 495-0932 | 2 | 0.3% |
| (934) 949-9294 | 2 | 0.3% |
| (202) 301-5374 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 768-4424 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.