FCC Consumer Complaints – 18 July 2025
Introduction
A total of 1048 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 18 July 2025, complaint volume fell from 1126 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 513 complaints.
Key statistics
- Total complaints
- 1048
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (513)
- Most reported state/territory
- California (122)
Where the complaints came from
The 1048 complaints recorded on 18 July 2025 originated from 679 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 11.6% |
| Texas | 89 | 8.5% |
| Florida | 73 | 7.0% |
| New York | 65 | 6.2% |
| Pennsylvania | 56 | 5.3% |
| Georgia | 53 | 5.1% |
| North Carolina | 37 | 3.5% |
| Illinois | 36 | 3.4% |
| Louisiana | 30 | 2.9% |
| Virginia | 30 | 2.9% |
| Other states and territories | 456 | 43.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 797 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 797 | 76.0% |
| Internet | 190 | 18.1% |
| TV | 41 | 3.9% |
| Radio | 11 | 1.0% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
Phone complaints
797 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 513 | 64.4% |
| Billing | 115 | 14.4% |
| Availability (including rural call completion) | 57 | 7.2% |
| Equipment | 50 | 6.3% |
| Number Portability (keeping your number if you change providers) | 21 | 2.6% |
| Privacy | 15 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Interference (including signal jammers) | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Junk Faxes | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 40.5% |
| Availability | 59 | 31.1% |
| Interference | 17 | 8.9% |
| Equipment | 16 | 8.4% |
| Speed | 11 | 5.8% |
| Privacy | 10 | 5.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 34.1% |
| Availability | 12 | 29.3% |
| Indecency | 4 | 9.8% |
| Loud Commercials | 4 | 9.8% |
| Interference | 3 | 7.3% |
| Equipment | 2 | 4.9% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 513 complaints relating to unwanted calls on this date, representing 49% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 768-4424 | 7 | 1.4% |
| (833) 487-2508 | 5 | 1.0% |
| (934) 949-9294 | 5 | 1.0% |
| (844) 487-2090 | 4 | 0.8% |
| (833) 487-2387 | 3 | 0.6% |
| (833) 727-4098 | 3 | 0.6% |
| (269) 454-1784 | 2 | 0.4% |
| (800) 994-5088 | 2 | 0.4% |
| (866) 878-1552 | 2 | 0.4% |
| (872) 354-8569 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 768-4424 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.