FCC Consumer Complaints – 19 July 2025
Introduction
A total of 552 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 19 July 2025, this was lower than the 1048 complaints recorded the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 226 complaints recorded.
Key statistics
- Total complaints
- 552
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (226)
- Most reported state/territory
- California (70)
Where the complaints came from
The 552 complaints recorded on 19 July 2025 originated from 393 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 12.7% |
| Texas | 49 | 8.9% |
| Florida | 36 | 6.5% |
| North Carolina | 36 | 6.5% |
| Washington | 29 | 5.3% |
| Michigan | 27 | 4.9% |
| Virginia | 24 | 4.3% |
| New York | 20 | 3.6% |
| Pennsylvania | 19 | 3.4% |
| New Jersey | 17 | 3.1% |
| Other states and territories | 225 | 40.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 51 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 391 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 391 | 70.8% |
| Internet | 126 | 22.8% |
| TV | 19 | 3.4% |
| Radio | 8 | 1.4% |
| Emergency | 5 | 0.9% |
| Accessibility | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
391 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 226 | 57.8% |
| Billing | 61 | 15.6% |
| Availability (including rural call completion) | 39 | 10.0% |
| Equipment | 26 | 6.6% |
| Number Portability (keeping your number if you change providers) | 14 | 3.6% |
| Interference (including signal jammers) | 10 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.8% |
| Privacy | 6 | 1.5% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
126 complaints were recorded in this category, representing 22.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 35.7% |
| Availability | 33 | 26.2% |
| Speed | 17 | 13.5% |
| Interference | 16 | 12.7% |
| Equipment | 10 | 7.9% |
| Privacy | 5 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 226 complaints relating to unwanted calls on this date, representing 40.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 768-4424 | 7 | 3.1% |
| (224) 530-0357 | 2 | 0.9% |
| (281) 729-9053 | 2 | 0.9% |
| (313) 209-4575 | 2 | 0.9% |
| (202) 624-4370 | 1 | 0.4% |
| (206) 506-1246 | 1 | 0.4% |
| (213) 660-6180 | 1 | 0.4% |
| (214) 617-2024 | 1 | 0.4% |
| (219) 466-8361 | 1 | 0.4% |
| (223) 677-0575 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 768-4424 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.