FCC Consumer Complaints – 20 July 2025
Introduction
On Sunday, 20 July 2025, the Federal Communications Commission recorded 373 consumer complaints relating to telecommunications services, this represented a decline from the 552 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 373
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (97)
- Most reported state/territory
- California (49)
Where the complaints came from
The 373 complaints recorded on 20 July 2025 originated from 310 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 13.1% |
| Florida | 32 | 8.6% |
| Texas | 26 | 7.0% |
| North Carolina | 25 | 6.7% |
| New York | 23 | 6.2% |
| Virginia | 14 | 3.8% |
| Washington | 14 | 3.8% |
| Arizona | 12 | 3.2% |
| Georgia | 12 | 3.2% |
| Pennsylvania | 12 | 3.2% |
| Other states and territories | 154 | 41.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 243 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 243 | 65.1% |
| Internet | 94 | 25.2% |
| TV | 19 | 5.1% |
| Radio | 10 | 2.7% |
| Accessibility | 3 | 0.8% |
| Emergency | 3 | 0.8% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
243 complaints were recorded in this category, representing 65.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 39.9% |
| Billing | 51 | 21.0% |
| Availability (including rural call completion) | 38 | 15.6% |
| Equipment | 26 | 10.7% |
| Number Portability (keeping your number if you change providers) | 12 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.5% |
| Interference (including signal jammers) | 6 | 2.5% |
| Privacy | 5 | 2.1% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
94 complaints were recorded in this category, representing 25.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 34.0% |
| Billing | 27 | 28.7% |
| Speed | 13 | 13.8% |
| Interference | 10 | 10.6% |
| Equipment | 8 | 8.5% |
| Privacy | 4 | 4.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.