FCC Consumer Complaints – 21 July 2025
Introduction
A total of 1031 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 21 July 2025, this represented an increase from the 373 complaints recorded the previous day. Reports were received from 48 states and territories, with Florida recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 468 complaints.
Key statistics
- Total complaints
- 1031
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (468)
- Most reported state/territory
- Florida (114)
Where the complaints came from
A total of 1031 complaints were recorded on 21 July 2025, with reports originating from 686 cities in 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 114 | 11.1% |
| California | 109 | 10.6% |
| Texas | 96 | 9.3% |
| New York | 55 | 5.3% |
| Georgia | 49 | 4.8% |
| Illinois | 45 | 4.4% |
| Pennsylvania | 45 | 4.4% |
| Ohio | 40 | 3.9% |
| North Carolina | 36 | 3.5% |
| Colorado | 30 | 2.9% |
| Other states and territories | 412 | 40.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 809 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 809 | 78.5% |
| Internet | 174 | 16.9% |
| TV | 24 | 2.3% |
| Radio | 19 | 1.8% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
809 complaints were recorded in this category, representing 78.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 468 | 57.8% |
| Billing | 128 | 15.8% |
| Equipment | 63 | 7.8% |
| Availability (including rural call completion) | 62 | 7.7% |
| Number Portability (keeping your number if you change providers) | 28 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.0% |
| Interference (including signal jammers) | 15 | 1.9% |
| Junk Faxes | 14 | 1.7% |
| Privacy | 12 | 1.5% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
174 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 43.7% |
| Availability | 55 | 31.6% |
| Equipment | 15 | 8.6% |
| Speed | 10 | 5.7% |
| Interference | 9 | 5.2% |
| Privacy | 9 | 5.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 468 complaints relating to unwanted calls on this date, representing 45.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 768-4424 | 15 | 3.2% |
| (888) 919-5284 | 5 | 1.1% |
| (833) 487-2508 | 3 | 0.6% |
| (833) 727-4098 | 3 | 0.6% |
| (888) 277-7909 | 3 | 0.6% |
| (707) 926-2522 | 2 | 0.4% |
| (833) 487-2230 | 2 | 0.4% |
| (833) 487-2514 | 2 | 0.4% |
| (843) 230-9416 | 2 | 0.4% |
| (866) 654-0361 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 768-4424 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.