FCC Consumer Complaints – 22 July 2025
Introduction
A total of 1172 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 22 July 2025, this represented an increase from the 1031 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 603 complaints.
Key statistics
- Total complaints
- 1172
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (603)
- Most reported state/territory
- California (136)
Where the complaints came from
The 1172 complaints recorded on 22 July 2025 originated from 753 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 11.6% |
| Florida | 93 | 7.9% |
| Texas | 89 | 7.6% |
| New York | 57 | 4.9% |
| Pennsylvania | 51 | 4.4% |
| Illinois | 47 | 4.0% |
| Georgia | 46 | 3.9% |
| North Carolina | 43 | 3.7% |
| Colorado | 41 | 3.5% |
| Michigan | 37 | 3.2% |
| Other states and territories | 531 | 45.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 926 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 926 | 79.0% |
| Internet | 175 | 14.9% |
| TV | 46 | 3.9% |
| Radio | 15 | 1.3% |
| Accessibility | 6 | 0.5% |
| Emergency | 4 | 0.3% |
Phone complaints
926 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 603 | 65.1% |
| Billing | 126 | 13.6% |
| Availability (including rural call completion) | 65 | 7.0% |
| Equipment | 50 | 5.4% |
| Number Portability (keeping your number if you change providers) | 34 | 3.7% |
| Privacy | 14 | 1.5% |
| Interference (including signal jammers) | 11 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Junk Faxes | 10 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
175 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 48.0% |
| Availability | 36 | 20.6% |
| Equipment | 20 | 11.4% |
| Interference | 18 | 10.3% |
| Speed | 10 | 5.7% |
| Privacy | 7 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 32.6% |
| Availability | 13 | 28.3% |
| Equipment | 5 | 10.9% |
| Indecency | 5 | 10.9% |
| Interference | 3 | 6.5% |
| Loud Commercials | 3 | 6.5% |
| Privacy | 2 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 603 complaints relating to unwanted calls on this date, representing 51.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 768-4424 | 8 | 1.3% |
| (844) 487-3324 | 5 | 0.8% |
| (833) 507-2178 | 3 | 0.5% |
| (771) 222-6238 | 2 | 0.3% |
| (833) 487-2514 | 2 | 0.3% |
| (833) 487-2518 | 2 | 0.3% |
| (888) 277-7909 | 2 | 0.3% |
| (888) 674-9973 | 2 | 0.3% |
| (206) 666-4621 | 1 | 0.2% |
| (208) 202-4299 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 768-4424 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.