FCC Consumer Complaints – 23 July 2025
Introduction
The Federal Communications Commission recorded 1118 consumer complaints on 23 July 2025 relating to telecommunications services, complaint volume fell from 1172 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 562 complaints.
Key statistics
- Total complaints
- 1118
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (562)
- Most reported state/territory
- California (130)
Where the complaints came from
Reports recorded on 23 July 2025 show 1118 complaints originating from 743 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 11.6% |
| Texas | 99 | 8.9% |
| Florida | 82 | 7.3% |
| New York | 52 | 4.7% |
| North Carolina | 48 | 4.3% |
| Illinois | 46 | 4.1% |
| Ohio | 44 | 3.9% |
| Washington | 44 | 3.9% |
| Georgia | 41 | 3.7% |
| Pennsylvania | 37 | 3.3% |
| Other states and territories | 495 | 44.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 888 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 888 | 79.4% |
| Internet | 182 | 16.3% |
| TV | 33 | 3.0% |
| Radio | 11 | 1.0% |
| Accessibility | 4 | 0.4% |
Phone complaints
888 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 562 | 63.3% |
| Billing | 119 | 13.4% |
| Availability (including rural call completion) | 70 | 7.9% |
| Equipment | 61 | 6.9% |
| Number Portability (keeping your number if you change providers) | 35 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Privacy | 11 | 1.2% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
| Junk Faxes | 5 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 41.2% |
| Availability | 60 | 33.0% |
| Equipment | 16 | 8.8% |
| Speed | 14 | 7.7% |
| Privacy | 11 | 6.0% |
| Interference | 6 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 33.3% |
| Billing | 9 | 27.3% |
| Equipment | 5 | 15.2% |
| Loud Commercials | 4 | 12.1% |
| Privacy | 2 | 6.1% |
| Indecency | 1 | 3.0% |
| Interference | 1 | 3.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
562 complaints relating to unwanted calls were recorded on this date, accounting for 50.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 487-3324 | 6 | 1.1% |
| (855) 768-4424 | 4 | 0.7% |
| (866) 878-1576 | 4 | 0.7% |
| (833) 507-2159 | 3 | 0.5% |
| (628) 277-5603 | 2 | 0.4% |
| (771) 222-5072 | 2 | 0.4% |
| (828) 623-1395 | 2 | 0.4% |
| (833) 507-2155 | 2 | 0.4% |
| (833) 507-2177 | 2 | 0.4% |
| (833) 507-2178 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 487-3324 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.