FCC Consumer Complaints – 24 July 2025
Introduction
A total of 1228 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 24 July 2025, this was higher than the 1118 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 674 complaints recorded.
Key statistics
- Total complaints
- 1228
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (674)
- Most reported state/territory
- California (165)
Where the complaints came from
Reports recorded on 24 July 2025 show 1228 complaints originating from 763 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 165 | 13.4% |
| Florida | 88 | 7.2% |
| Texas | 78 | 6.4% |
| New York | 70 | 5.7% |
| Illinois | 63 | 5.1% |
| Louisiana | 51 | 4.2% |
| North Carolina | 49 | 4.0% |
| Pennsylvania | 46 | 3.7% |
| Colorado | 41 | 3.3% |
| Georgia | 40 | 3.3% |
| Other states and territories | 537 | 43.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 988 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 988 | 80.5% |
| Internet | 173 | 14.1% |
| TV | 47 | 3.8% |
| Radio | 14 | 1.1% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
988 complaints were recorded in this category, representing 80.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 674 | 68.2% |
| Billing | 124 | 12.6% |
| Availability (including rural call completion) | 62 | 6.3% |
| Equipment | 51 | 5.2% |
| Number Portability (keeping your number if you change providers) | 29 | 2.9% |
| Interference (including signal jammers) | 14 | 1.4% |
| Privacy | 14 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.2% |
| Junk Faxes | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
173 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 42.2% |
| Availability | 56 | 32.4% |
| Equipment | 16 | 9.2% |
| Speed | 13 | 7.5% |
| Privacy | 8 | 4.6% |
| Interference | 7 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 36.2% |
| Indecency | 9 | 19.1% |
| Availability | 8 | 17.0% |
| Loud Commercials | 7 | 14.9% |
| Equipment | 3 | 6.4% |
| Privacy | 3 | 6.4% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
Unwanted calls
There were 674 complaints relating to unwanted calls on this date, representing 54.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 487-3324 | 9 | 1.3% |
| (833) 487-2524 | 5 | 0.7% |
| (423) 458-1351 | 3 | 0.4% |
| (833) 487-2528 | 3 | 0.4% |
| (855) 306-6938 | 3 | 0.4% |
| (866) 833-5269 | 3 | 0.4% |
| (659) 212-0513 | 2 | 0.3% |
| (833) 487-2514 | 2 | 0.3% |
| (866) 878-1576 | 2 | 0.3% |
| (934) 949-9294 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 487-3324 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.