FCC Consumer Complaints – 25 July 2025
Introduction
The Federal Communications Commission recorded 1121 consumer complaints on 25 July 2025 relating to telecommunications services, complaint volume fell from 1228 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 584 complaints.
Key statistics
- Total complaints
- 1121
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (584)
- Most reported state/territory
- California (99)
Where the complaints came from
The 1121 complaints recorded on 25 July 2025 originated from 724 cities across 52 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, a significant concentration was observed in Oklahoma, where Altus accounted for 39 of the 54 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 8.8% |
| Texas | 90 | 8.0% |
| Florida | 71 | 6.3% |
| New York | 62 | 5.5% |
| Oklahoma | 54 | 4.8% |
| Georgia | 48 | 4.3% |
| Washington | 43 | 3.8% |
| Illinois | 39 | 3.5% |
| Ohio | 39 | 3.5% |
| Pennsylvania | 39 | 3.5% |
| Other states and territories | 537 | 47.9% |
Location highlights
- Altus accounted for the majority of complaints recorded in Oklahoma.
- Complaints in California were reported across 72 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 914 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 914 | 81.5% |
| Internet | 152 | 13.6% |
| TV | 33 | 2.9% |
| Radio | 11 | 1.0% |
| Accessibility | 6 | 0.5% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
914 complaints were recorded in this category, representing 81.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 584 | 63.9% |
| Billing | 122 | 13.3% |
| Availability (including rural call completion) | 79 | 8.6% |
| Equipment | 64 | 7.0% |
| Number Portability (keeping your number if you change providers) | 26 | 2.8% |
| Interference (including signal jammers) | 13 | 1.4% |
| Privacy | 12 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
| Junk Faxes | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
152 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 38.8% |
| Availability | 49 | 32.2% |
| Interference | 16 | 10.5% |
| Speed | 12 | 7.9% |
| Equipment | 11 | 7.2% |
| Privacy | 5 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
33 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 39.4% |
| Availability | 9 | 27.3% |
| Indecency | 5 | 15.2% |
| Interference | 3 | 9.1% |
| Equipment | 1 | 3.0% |
| Loud Commercials | 1 | 3.0% |
| Privacy | 1 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 584 complaints relating to unwanted calls were recorded on this date, representing 52.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 487-3324 | 7 | 1.2% |
| (866) 878-1576 | 4 | 0.7% |
| (888) 919-5284 | 3 | 0.5% |
| (516) 409-7154 | 2 | 0.3% |
| (833) 487-2535 | 2 | 0.3% |
| (833) 507-2181 | 2 | 0.3% |
| (833) 508-0692 | 2 | 0.3% |
| (201) 293-8602 | 1 | 0.2% |
| (201) 692-7149 | 1 | 0.2% |
| (202) 754-7432 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (844) 487-3324 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.