FCC Consumer Complaints – 26 July 2025
Introduction
The Federal Communications Commission recorded 560 consumer complaints on Saturday, 26 July 2025 relating to telecommunications services, complaint volume fell from 1121 complaints the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 235 complaints recorded.
Key statistics
- Total complaints
- 560
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (235)
- Most reported state/territory
- California (75)
Where the complaints came from
Reports recorded on 26 July 2025 show 560 complaints originating from 427 cities across 46 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in North Carolina, where Charlotte accounted for 26 of the 43 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 13.4% |
| Florida | 47 | 8.4% |
| North Carolina | 43 | 7.7% |
| Texas | 37 | 6.6% |
| Pennsylvania | 28 | 5.0% |
| Illinois | 23 | 4.1% |
| New York | 22 | 3.9% |
| Ohio | 22 | 3.9% |
| Virginia | 19 | 3.4% |
| Arizona | 17 | 3.0% |
| Other states and territories | 227 | 40.5% |
Location highlight
Complaints in North Carolina were heavily concentrated in Charlotte, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 421 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 421 | 75.2% |
| Internet | 106 | 18.9% |
| TV | 17 | 3.0% |
| Radio | 12 | 2.1% |
| Emergency | 3 | 0.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
421 complaints were recorded in this category, representing 75.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 235 | 55.8% |
| Billing | 53 | 12.6% |
| Equipment | 48 | 11.4% |
| Availability (including rural call completion) | 27 | 6.4% |
| Number Portability (keeping your number if you change providers) | 19 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 3.1% |
| Privacy | 12 | 2.9% |
| Interference (including signal jammers) | 9 | 2.1% |
| Slamming (change of your carrier without permission) | 4 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
106 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 29.2% |
| Availability | 30 | 28.3% |
| Speed | 18 | 17.0% |
| Interference | 14 | 13.2% |
| Equipment | 7 | 6.6% |
| Privacy | 6 | 5.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.