FCC Consumer Complaints – 27 July 2025
Introduction
The Federal Communications Commission recorded 403 consumer complaints on Sunday, 27 July 2025 relating to telecommunications services, this was lower than the 560 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 403
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (119)
- Most reported state/territory
- California (50)
Where the complaints came from
On 27 July 2025, the 403 complaints recorded by the Federal Communications Commission were reported from 309 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 12.4% |
| Texas | 38 | 9.4% |
| New York | 35 | 8.7% |
| Florida | 29 | 7.2% |
| North Carolina | 18 | 4.5% |
| Georgia | 17 | 4.2% |
| Virginia | 16 | 4.0% |
| Arizona | 15 | 3.7% |
| Illinois | 14 | 3.5% |
| Michigan | 13 | 3.2% |
| Other states and territories | 158 | 39.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 37 different cities.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 282 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 282 | 70.0% |
| Internet | 99 | 24.6% |
| TV | 12 | 3.0% |
| Radio | 9 | 2.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
282 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 119 | 42.2% |
| Billing | 47 | 16.7% |
| Availability (including rural call completion) | 38 | 13.5% |
| Equipment | 19 | 6.7% |
| Number Portability (keeping your number if you change providers) | 17 | 6.0% |
| Privacy | 17 | 6.0% |
| Interference (including signal jammers) | 14 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.5% |
| Slamming (change of your carrier without permission) | 3 | 1.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
99 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 34.3% |
| Availability | 32 | 32.3% |
| Speed | 12 | 12.1% |
| Equipment | 8 | 8.1% |
| Privacy | 8 | 8.1% |
| Interference | 5 | 5.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.