FCC Consumer Complaints – 28 July 2025
Introduction
On 28 July 2025, 1144 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 403 complaints recorded the day before. Reports were received from 52 states and territories, with Florida recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 545 complaints.
Key statistics
- Total complaints
- 1144
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (545)
- Most reported state/territory
- Florida (99)
Where the complaints came from
A total of 1144 complaints were recorded on 28 July 2025, with reports originating from 726 cities in 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 99 | 8.7% |
| California | 96 | 8.4% |
| Texas | 86 | 7.5% |
| New York | 62 | 5.4% |
| North Carolina | 58 | 5.1% |
| Pennsylvania | 47 | 4.1% |
| Washington | 47 | 4.1% |
| Georgia | 43 | 3.8% |
| Michigan | 40 | 3.5% |
| Illinois | 37 | 3.2% |
| Other states and territories | 529 | 46.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 888 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 888 | 77.6% |
| Internet | 190 | 16.6% |
| TV | 36 | 3.1% |
| Radio | 24 | 2.1% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
888 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 545 | 61.4% |
| Billing | 126 | 14.2% |
| Availability (including rural call completion) | 78 | 8.8% |
| Equipment | 60 | 6.8% |
| Number Portability (keeping your number if you change providers) | 36 | 4.1% |
| Interference (including signal jammers) | 13 | 1.5% |
| Privacy | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.0% |
| Junk Faxes | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
190 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 43.7% |
| Availability | 60 | 31.6% |
| Equipment | 16 | 8.4% |
| Interference | 12 | 6.3% |
| Speed | 11 | 5.8% |
| Privacy | 8 | 4.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 44.4% |
| Availability | 8 | 22.2% |
| Indecency | 4 | 11.1% |
| Loud Commercials | 4 | 11.1% |
| Equipment | 2 | 5.6% |
| Interference | 1 | 2.8% |
| Privacy | 1 | 2.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
545 complaints relating to unwanted calls were recorded on this date, accounting for 47.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 733-2767 | 12 | 2.2% |
| (844) 487-3324 | 9 | 1.7% |
| (833) 487-2542 | 4 | 0.7% |
| (866) 878-1576 | 4 | 0.7% |
| (833) 508-0781 | 3 | 0.6% |
| (855) 768-4424 | 3 | 0.6% |
| (315) 238-9290 | 2 | 0.4% |
| (501) 501-6292 | 2 | 0.4% |
| (771) 222-5051 | 2 | 0.4% |
| (833) 487-2535 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (800) 733-2767 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.