FCC Consumer Complaints – 10 August 2025
Introduction
On 10 August 2025, the Federal Communications Commission recorded 396 consumer complaints relating to telecommunications services, this represented a decline from the 602 complaints recorded the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 396
- States & territories reporting
- 42
- Most common issue
- Billing (115)
- Most reported state/territory
- California (52)
Where the complaints came from
On 10 August 2025, the 396 complaints recorded by the Federal Communications Commission were reported from 312 cities across 42 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 13.1% |
| Texas | 36 | 9.1% |
| Georgia | 27 | 6.8% |
| New York | 27 | 6.8% |
| Florida | 25 | 6.3% |
| North Carolina | 19 | 4.8% |
| Pennsylvania | 16 | 4.0% |
| Michigan | 13 | 3.3% |
| Washington | 13 | 3.3% |
| Kentucky | 12 | 3.0% |
| Other states and territories | 156 | 39.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 247 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 247 | 62.4% |
| Internet | 105 | 26.5% |
| TV | 29 | 7.3% |
| Radio | 9 | 2.3% |
| Emergency | 3 | 0.8% |
| Accessibility | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
247 complaints were recorded in this category, representing 62.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 87 | 35.2% |
| Billing | 63 | 25.5% |
| Availability (including rural call completion) | 29 | 11.7% |
| Equipment | 22 | 8.9% |
| Number Portability (keeping your number if you change providers) | 20 | 8.1% |
| Interference (including signal jammers) | 12 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.4% |
| Privacy | 6 | 2.4% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
105 complaints were recorded in this category, representing 26.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 39.0% |
| Availability | 38 | 36.2% |
| Speed | 9 | 8.6% |
| Equipment | 7 | 6.7% |
| Privacy | 6 | 5.7% |
| Interference | 4 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.