FCC Consumer Complaints – August 2025
Introduction
In August 2025, 28360 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 28655 complaints recorded the month before. The complaints came from 56 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 13217 complaints.
Key statistics
- Total complaints
- 28360
- Days with complaint data
- 31
- Days with complaints
- 31
- States & territories reporting
- 56
- Most common issue
- Unwanted Calls (13217)
- Most reported state/territory
- California (3272)
Daily complaint activity
Daily complaint activity averaged 914.8 complaints per day during the month. The busiest day was 26 August 2025, when 1300 complaints were recorded, and 21 days were above the monthly daily average. The quietest day was 31 August 2025, with 372 complaints, noticeably below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
A total of 28360 complaints were recorded in August 2025, with reports originating from 5922 cities in 56 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in District of Columbia, where Washington accounted for 88 of the 96 complaints recorded in the state.
The monthly distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 3272 | 11.5% |
| Florida | 2430 | 8.6% |
| Texas | 2219 | 7.8% |
| New York | 1432 | 5.0% |
| North Carolina | 1129 | 4.0% |
| Pennsylvania | 1072 | 3.8% |
| Georgia | 1052 | 3.7% |
| Ohio | 916 | 3.2% |
| New Jersey | 906 | 3.2% |
| Illinois | 902 | 3.2% |
| Other states and territories | 13024 | 45.9% |
Location highlight
Washington accounted for nearly all complaints recorded in District of Columbia.
What the complaints were about
The complaints recorded during the month were spread across 7 complaint categories. Phone was the most reported category, with 21845 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 21845 | 77.0% |
| Internet | 4766 | 16.8% |
| TV | 1019 | 3.6% |
| Radio | 506 | 1.8% |
| Emergency | 113 | 0.4% |
| Accessibility | 84 | 0.3% |
| Request for Dispute Assistance | 27 | 0.1% |
Phone complaints
21845 complaints were recorded in this category during the month, representing 77.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 13217 | 60.5% |
| Billing | 3217 | 14.7% |
| Availability (including rural call completion) | 1805 | 8.3% |
| Equipment | 1538 | 7.0% |
| Number Portability (keeping your number if you change providers) | 883 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 381 | 1.7% |
| Privacy | 342 | 1.6% |
| Interference (including signal jammers) | 270 | 1.2% |
| Junk Faxes | 93 | 0.4% |
| Slamming (change of your carrier without permission) | 90 | 0.4% |
| Rural Call Completion | 2 | 0.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
4766 complaints were recorded in this category during the month, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1931 | 40.5% |
| Availability | 1361 | 28.6% |
| Interference | 384 | 8.1% |
| Equipment | 378 | 7.9% |
| Speed | 375 | 7.9% |
| Privacy | 337 | 7.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
1019 complaints were recorded in this category during the month, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 395 | 38.8% |
| Availability | 247 | 24.2% |
| Loud Commercials | 129 | 12.7% |
| Indecency | 119 | 11.7% |
| Equipment | 55 | 5.4% |
| Interference | 41 | 4.0% |
| Privacy | 29 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
506 complaints were recorded in this category during the month, representing 1.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 150 | 29.6% |
| Pirate Radio | 127 | 25.1% |
| Availability | 93 | 18.4% |
| Indecency | 60 | 11.9% |
| Equipment | 39 | 7.7% |
| Commercials/Promotions | 17 | 3.4% |
| Billing | 14 | 2.8% |
A broad mix of issues was reported in this category, with Interference, Pirate Radio and Availability among the most common.
Emergency complaints
113 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 53 | 46.9% |
| Phone | 36 | 31.9% |
| Tower | 13 | 11.5% |
| Other | 11 | 9.7% |
Interference and Phone were the main issues reported in this category, while other issues were less common.
Accessibility complaints
84 complaints were recorded in this category during the month, representing 0.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 29 | 34.5% |
| Telecommunications Relay Service (TRS) | 25 | 29.8% |
| Closed Captioning over the Internet | 14 | 16.7% |
| Video Description | 3 | 3.6% |
| Emergency Information on TV | 1 | 1.2% |
Closed Captioning on TV and Telecommunications Relay Service (TRS) were the main issues reported in this category, while other issues were less common.
Unwanted calls
13217 complaints relating to unwanted calls were recorded on this date, accounting for 46.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 869-3557 | 11 | 0.1% |
| (833) 722-0416 | 11 | 0.1% |
| (513) 440-0668 | 7 | 0.1% |
| (773) 466-9282 | 6 | 0.0% |
| (833) 487-2543 | 6 | 0.0% |
| (866) 878-0828 | 6 | 0.0% |
| (303) 970-7613 | 5 | 0.0% |
| (833) 413-1238 | 5 | 0.0% |
| (917) 764-7152 | 5 | 0.0% |
| (248) 621-8694 | 4 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2543 | 55 | 0.4% |
| (833) 487-2544 | 54 | 0.4% |
| (888) 919-9037 | 47 | 0.4% |
| (844) 986-5454 | 42 | 0.3% |
| (844) 986-9513 | 36 | 0.3% |
| (866) 878-0828 | 33 | 0.2% |
| (833) 727-9449 | 25 | 0.2% |
| (833) 727-6090 | 24 | 0.2% |
| (833) 727-7010 | 23 | 0.2% |
| (833) 727-4098 | 21 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2543 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.