FCC Consumer Complaints – 18 August 2025
Introduction
On Monday, 18 August 2025, 1026 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 385 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 463 complaints recorded.
Key statistics
- Total complaints
- 1026
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (463)
- Most reported state/territory
- California (114)
Where the complaints came from
Across 690 cities in 50 states and territories, a total of 1026 complaints were recorded on 18 August 2025. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in Louisiana, where Amsura accounted for 25 of the 41 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 11.1% |
| Texas | 100 | 9.7% |
| Florida | 81 | 7.9% |
| New York | 51 | 5.0% |
| Louisiana | 41 | 4.0% |
| North Carolina | 41 | 4.0% |
| Ohio | 41 | 4.0% |
| Georgia | 36 | 3.5% |
| Virginia | 33 | 3.2% |
| Pennsylvania | 31 | 3.0% |
| Other states and territories | 457 | 44.5% |
Location highlight
Amsura accounted for the majority of complaints recorded in Louisiana.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 787 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 787 | 76.7% |
| Internet | 179 | 17.4% |
| TV | 40 | 3.9% |
| Radio | 14 | 1.4% |
| Emergency | 5 | 0.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
787 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 463 | 58.8% |
| Billing | 131 | 16.6% |
| Availability (including rural call completion) | 63 | 8.0% |
| Equipment | 55 | 7.0% |
| Number Portability (keeping your number if you change providers) | 27 | 3.4% |
| Privacy | 16 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.8% |
| Interference (including signal jammers) | 9 | 1.1% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
179 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 36.3% |
| Availability | 50 | 27.9% |
| Privacy | 20 | 11.2% |
| Equipment | 19 | 10.6% |
| Interference | 15 | 8.4% |
| Speed | 10 | 5.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
40 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 60.0% |
| Availability | 8 | 20.0% |
| Interference | 4 | 10.0% |
| Equipment | 2 | 5.0% |
| Loud Commercials | 2 | 5.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
463 complaints relating to unwanted calls were recorded on this date, accounting for 45.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 869-3557 | 5 | 1.1% |
| (737) 758-6139 | 2 | 0.4% |
| (800) 432-1000 | 2 | 0.4% |
| (904) 675-6391 | 2 | 0.4% |
| (202) 771-2644 | 1 | 0.2% |
| (202) 952-5478 | 1 | 0.2% |
| (206) 364-9071 | 1 | 0.2% |
| (206) 922-8790 | 1 | 0.2% |
| (207) 487-5045 | 1 | 0.2% |
| (207) 591-5540 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2550 | 6 | 1.3% |
| (888) 919-9037 | 5 | 1.1% |
| (833) 508-3182 | 3 | 0.6% |
| (833) 867-3774 | 2 | 0.4% |
| (888) 475-4204 | 2 | 0.4% |
| (971) 231-3096 | 2 | 0.4% |
| (201) 857-0400 | 1 | 0.2% |
| (206) 364-9071 | 1 | 0.2% |
| (206) 922-8790 | 1 | 0.2% |
| (207) 223-6728 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2550 was reported slightly more often than other business contact numbers.
- (800) 869-3557 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.