FCC Consumer Complaints – 17 August 2025
Introduction
A total of 385 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 17 August 2025, complaint volume fell from 537 complaints the previous day. The complaints came from 43 states and territories, with Florida reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 385
- States & territories reporting
- 43
- Most common issue
- Billing (105)
- Most reported state/territory
- Florida (40)
Where the complaints came from
On 17 August 2025, the 385 complaints recorded by the Federal Communications Commission were reported from 304 cities across 43 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 40 | 10.4% |
| California | 32 | 8.3% |
| Pennsylvania | 29 | 7.5% |
| Texas | 23 | 6.0% |
| New York | 21 | 5.5% |
| Arizona | 16 | 4.2% |
| Illinois | 16 | 4.2% |
| Georgia | 15 | 3.9% |
| New Jersey | 15 | 3.9% |
| Virginia | 15 | 3.9% |
| Other states and territories | 163 | 42.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 233 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 233 | 60.5% |
| Internet | 94 | 24.4% |
| TV | 29 | 7.5% |
| Radio | 24 | 6.2% |
| Request for Dispute Assistance | 3 | 0.8% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
233 complaints were recorded in this category, representing 60.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 37.8% |
| Billing | 57 | 24.5% |
| Availability (including rural call completion) | 27 | 11.6% |
| Number Portability (keeping your number if you change providers) | 20 | 8.6% |
| Equipment | 19 | 8.2% |
| Privacy | 9 | 3.9% |
| Interference (including signal jammers) | 7 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.9% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
94 complaints were recorded in this category, representing 24.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 42.6% |
| Availability | 32 | 34.0% |
| Privacy | 9 | 9.6% |
| Speed | 6 | 6.4% |
| Interference | 4 | 4.3% |
| Equipment | 3 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 88 complaints relating to unwanted calls were recorded on this date, representing 22.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 869-3557 | 6 | 6.8% |
| (804) 660-7925 | 4 | 4.5% |
| (610) 364-5917 | 2 | 2.3% |
| (210) 751-8648 | 1 | 1.1% |
| (231) 225-9069 | 1 | 1.1% |
| (253) 323-7443 | 1 | 1.1% |
| (260) 275-4481 | 1 | 1.1% |
| (302) 384-3050 | 1 | 1.1% |
| (303) 570-6843 | 1 | 1.1% |
| (313) 545-1068 | 1 | 1.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (800) 869-3557 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.