FCC Consumer Complaints – 16 August 2025
Introduction
A total of 537 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 16 August 2025, this represented a decline from the 1067 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 537
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (198)
- Most reported state/territory
- California (83)
Where the complaints came from
The 537 complaints recorded on 16 August 2025 were submitted from 426 cities across 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 83 | 15.5% |
| Texas | 50 | 9.3% |
| Florida | 42 | 7.8% |
| New York | 30 | 5.6% |
| Georgia | 26 | 4.8% |
| Pennsylvania | 23 | 4.3% |
| North Carolina | 19 | 3.5% |
| Virginia | 19 | 3.5% |
| New Jersey | 16 | 3.0% |
| Colorado | 15 | 2.8% |
| Other states and territories | 214 | 39.9% |
Location highlight
Complaints in California were reported across 63 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 383 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 383 | 71.3% |
| Internet | 109 | 20.3% |
| Radio | 19 | 3.5% |
| TV | 19 | 3.5% |
| Request for Dispute Assistance | 3 | 0.6% |
| Accessibility | 2 | 0.4% |
| Emergency | 2 | 0.4% |
Phone complaints
383 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 198 | 51.7% |
| Billing | 58 | 15.1% |
| Availability (including rural call completion) | 45 | 11.7% |
| Equipment | 39 | 10.2% |
| Number Portability (keeping your number if you change providers) | 20 | 5.2% |
| Privacy | 8 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.6% |
| Interference (including signal jammers) | 5 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
109 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 38.5% |
| Availability | 39 | 35.8% |
| Interference | 10 | 9.2% |
| Privacy | 7 | 6.4% |
| Speed | 7 | 6.4% |
| Equipment | 4 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.