FCC Consumer Complaints – 15 August 2025
Introduction
On 15 August 2025, 1067 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1201 complaints recorded the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 560 complaints.
Key statistics
- Total complaints
- 1067
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (560)
- Most reported state/territory
- California (134)
Where the complaints came from
Reports recorded on 15 August 2025 show 1067 complaints originating from 695 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 12.6% |
| Florida | 96 | 9.0% |
| Texas | 85 | 8.0% |
| Pennsylvania | 65 | 6.1% |
| New York | 49 | 4.6% |
| Georgia | 42 | 3.9% |
| New Jersey | 39 | 3.7% |
| Louisiana | 36 | 3.4% |
| North Carolina | 36 | 3.4% |
| Ohio | 32 | 3.0% |
| Other states and territories | 453 | 42.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 856 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 856 | 80.2% |
| Internet | 157 | 14.7% |
| TV | 36 | 3.4% |
| Radio | 15 | 1.4% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
856 complaints were recorded in this category, representing 80.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 560 | 65.4% |
| Billing | 107 | 12.5% |
| Equipment | 54 | 6.3% |
| Availability (including rural call completion) | 51 | 6.0% |
| Number Portability (keeping your number if you change providers) | 37 | 4.3% |
| Privacy | 16 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Interference (including signal jammers) | 10 | 1.2% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
157 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 36.3% |
| Availability | 46 | 29.3% |
| Equipment | 19 | 12.1% |
| Interference | 18 | 11.5% |
| Speed | 11 | 7.0% |
| Privacy | 6 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 52.8% |
| Availability | 7 | 19.4% |
| Loud Commercials | 5 | 13.9% |
| Equipment | 2 | 5.6% |
| Interference | 2 | 5.6% |
| Indecency | 1 | 2.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
560 complaints relating to unwanted calls were recorded on this date, accounting for 52.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 878-0658 | 6 | 1.1% |
| (833) 487-2545 | 5 | 0.9% |
| (833) 487-2548 | 5 | 0.9% |
| (888) 919-9037 | 5 | 0.9% |
| (833) 487-2544 | 3 | 0.5% |
| (833) 727-9960 | 2 | 0.4% |
| (844) 986-5454 | 2 | 0.4% |
| (201) 320-7214 | 1 | 0.2% |
| (201) 502-2583 | 1 | 0.2% |
| (202) 647-4000 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 878-0658 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.