FCC Consumer Complaints – 14 August 2025
Introduction
A total of 1201 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 14 August 2025, complaint volume fell from 1247 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 604 complaints.
Key statistics
- Total complaints
- 1201
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (604)
- Most reported state/territory
- California (126)
Where the complaints came from
A total of 1201 complaints were recorded on 14 August 2025, with reports originating from 774 cities in 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 10.5% |
| Florida | 103 | 8.6% |
| Texas | 97 | 8.1% |
| New York | 47 | 3.9% |
| Louisiana | 46 | 3.8% |
| New Jersey | 45 | 3.7% |
| Ohio | 43 | 3.6% |
| Pennsylvania | 43 | 3.6% |
| Georgia | 42 | 3.5% |
| North Carolina | 41 | 3.4% |
| Other states and territories | 568 | 47.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 956 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 956 | 79.6% |
| Internet | 185 | 15.4% |
| TV | 35 | 2.9% |
| Radio | 15 | 1.2% |
| Accessibility | 5 | 0.4% |
| Emergency | 5 | 0.4% |
Phone complaints
956 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 604 | 63.2% |
| Billing | 108 | 11.3% |
| Availability (including rural call completion) | 95 | 9.9% |
| Equipment | 73 | 7.6% |
| Number Portability (keeping your number if you change providers) | 32 | 3.3% |
| Privacy | 15 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Interference (including signal jammers) | 8 | 0.8% |
| Junk Faxes | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
185 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 37.8% |
| Availability | 69 | 37.3% |
| Equipment | 16 | 8.6% |
| Interference | 11 | 5.9% |
| Privacy | 11 | 5.9% |
| Speed | 8 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
35 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 51.4% |
| Availability | 6 | 17.1% |
| Indecency | 4 | 11.4% |
| Loud Commercials | 3 | 8.6% |
| Equipment | 2 | 5.7% |
| Interference | 1 | 2.9% |
| Privacy | 1 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 604 complaints relating to unwanted calls on this date, representing 50.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2544 | 7 | 1.2% |
| (833) 727-9449 | 6 | 1.0% |
| (833) 487-2545 | 4 | 0.7% |
| (888) 919-9037 | 4 | 0.7% |
| (833) 508-3069 | 3 | 0.5% |
| (833) 727-8167 | 3 | 0.5% |
| (877) 580-4524 | 3 | 0.5% |
| (855) 768-9669 | 2 | 0.3% |
| (866) 202-2034 | 2 | 0.3% |
| (202) 346-1100 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2544 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.