FCC Consumer Complaints – 13 August 2025
Introduction
On 13 August 2025, 1247 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1219 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 578 complaints.
Key statistics
- Total complaints
- 1247
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (578)
- Most reported state/territory
- California (159)
Where the complaints came from
A total of 1247 complaints were recorded on 13 August 2025, with reports originating from 793 cities in 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 159 | 12.8% |
| Texas | 106 | 8.5% |
| Florida | 102 | 8.2% |
| New York | 63 | 5.1% |
| Pennsylvania | 53 | 4.3% |
| Georgia | 52 | 4.2% |
| North Carolina | 51 | 4.1% |
| Arizona | 38 | 3.0% |
| Ohio | 38 | 3.0% |
| Washington | 36 | 2.9% |
| Other states and territories | 549 | 44.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 958 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 958 | 76.8% |
| Internet | 197 | 15.8% |
| TV | 46 | 3.7% |
| Radio | 38 | 3.0% |
| Emergency | 4 | 0.3% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
958 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 578 | 60.3% |
| Billing | 121 | 12.6% |
| Availability (including rural call completion) | 82 | 8.6% |
| Equipment | 75 | 7.8% |
| Number Portability (keeping your number if you change providers) | 32 | 3.3% |
| Interference (including signal jammers) | 19 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.7% |
| Privacy | 15 | 1.6% |
| Junk Faxes | 14 | 1.5% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
197 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 38.6% |
| Availability | 58 | 29.4% |
| Equipment | 22 | 11.2% |
| Interference | 16 | 8.1% |
| Speed | 14 | 7.1% |
| Privacy | 11 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 39.1% |
| Billing | 12 | 26.1% |
| Indecency | 4 | 8.7% |
| Interference | 4 | 8.7% |
| Loud Commercials | 3 | 6.5% |
| Privacy | 3 | 6.5% |
| Equipment | 2 | 4.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Radio complaints
38 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 52.6% |
| Billing | 8 | 21.1% |
| Pirate Radio | 6 | 15.8% |
| Interference | 2 | 5.3% |
| Equipment | 1 | 2.6% |
| Indecency | 1 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
578 complaints relating to unwanted calls were recorded on this date, accounting for 46.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 727-9449 | 9 | 1.6% |
| (833) 487-2544 | 8 | 1.4% |
| (833) 727-9960 | 4 | 0.7% |
| (855) 768-6633 | 4 | 0.7% |
| (312) 675-2743 | 3 | 0.5% |
| (213) 519-1079 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (833) 727-8167 | 2 | 0.3% |
| (877) 580-4524 | 2 | 0.3% |
| (888) 789-7059 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 727-9449 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.