FCC Consumer Complaints – 12 August 2025
Introduction
A total of 1219 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 12 August 2025, this represented an increase from the 1091 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 668 complaints recorded.
Key statistics
- Total complaints
- 1219
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (668)
- Most reported state/territory
- California (134)
Where the complaints came from
On 12 August 2025, the 1219 complaints recorded by the Federal Communications Commission were reported from 773 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in Louisiana, where Mansura accounted for 23 of the 33 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 11.0% |
| Florida | 122 | 10.0% |
| Texas | 86 | 7.1% |
| New York | 65 | 5.3% |
| Georgia | 59 | 4.8% |
| North Carolina | 56 | 4.6% |
| New Jersey | 47 | 3.9% |
| Illinois | 40 | 3.3% |
| Ohio | 40 | 3.3% |
| Colorado | 37 | 3.0% |
| Other states and territories | 533 | 43.7% |
Location highlights
- Complaints in Louisiana were heavily concentrated in Mansura, which accounted for the majority of reports within the state.
- Complaints in California were reported across 89 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 986 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 986 | 80.9% |
| Internet | 168 | 13.8% |
| TV | 41 | 3.4% |
| Radio | 15 | 1.2% |
| Accessibility | 5 | 0.4% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
986 complaints were recorded in this category, representing 80.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 668 | 67.7% |
| Billing | 113 | 11.5% |
| Equipment | 71 | 7.2% |
| Availability (including rural call completion) | 68 | 6.9% |
| Number Portability (keeping your number if you change providers) | 29 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.4% |
| Interference (including signal jammers) | 11 | 1.1% |
| Junk Faxes | 4 | 0.4% |
| Privacy | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
168 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 42.9% |
| Availability | 47 | 28.0% |
| Equipment | 17 | 10.1% |
| Speed | 13 | 7.7% |
| Privacy | 10 | 6.0% |
| Interference | 9 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 31.7% |
| Availability | 8 | 19.5% |
| Loud Commercials | 8 | 19.5% |
| Equipment | 5 | 12.2% |
| Indecency | 3 | 7.3% |
| Privacy | 3 | 7.3% |
| Interference | 1 | 2.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
Unwanted calls
There were 668 complaints relating to unwanted calls on this date, representing 54.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2544 | 13 | 1.9% |
| (855) 768-6633 | 11 | 1.6% |
| (844) 986-5454 | 10 | 1.5% |
| (828) 373-7334 | 4 | 0.6% |
| (888) 919-6110 | 4 | 0.6% |
| (888) 919-9037 | 3 | 0.4% |
| (248) 621-8694 | 2 | 0.3% |
| (833) 508-3022 | 2 | 0.3% |
| (844) 487-9402 | 2 | 0.3% |
| (844) 989-4916 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2544 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.