FCC Consumer Complaints – 11 August 2025
Introduction
A total of 1091 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 11 August 2025, this was higher than the 396 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1091
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (468)
- Most reported state/territory
- California (131)
Where the complaints came from
On 11 August 2025, the 1091 complaints recorded by the Federal Communications Commission were reported from 739 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 12.0% |
| Florida | 91 | 8.3% |
| Texas | 77 | 7.1% |
| New York | 60 | 5.5% |
| North Carolina | 44 | 4.0% |
| New Jersey | 43 | 3.9% |
| Pennsylvania | 42 | 3.8% |
| Georgia | 41 | 3.8% |
| Ohio | 40 | 3.7% |
| Virginia | 39 | 3.6% |
| Other states and territories | 483 | 44.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 87 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 825 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 825 | 75.6% |
| Internet | 192 | 17.6% |
| TV | 45 | 4.1% |
| Radio | 19 | 1.7% |
| Emergency | 7 | 0.6% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
825 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 468 | 56.7% |
| Billing | 142 | 17.2% |
| Availability (including rural call completion) | 76 | 9.2% |
| Equipment | 61 | 7.4% |
| Number Portability (keeping your number if you change providers) | 33 | 4.0% |
| Privacy | 15 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Junk Faxes | 10 | 1.2% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
192 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 40.1% |
| Availability | 47 | 24.5% |
| Interference | 20 | 10.4% |
| Speed | 18 | 9.4% |
| Equipment | 15 | 7.8% |
| Privacy | 15 | 7.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 48.9% |
| Availability | 12 | 26.7% |
| Indecency | 4 | 8.9% |
| Loud Commercials | 3 | 6.7% |
| Equipment | 2 | 4.4% |
| Interference | 1 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
468 complaints relating to unwanted calls were recorded on this date, accounting for 42.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 986-5454 | 8 | 1.7% |
| (833) 487-2544 | 5 | 1.1% |
| (844) 986-9513 | 5 | 1.1% |
| (877) 580-4884 | 4 | 0.9% |
| (888) 919-6110 | 4 | 0.9% |
| (888) 919-9037 | 4 | 0.9% |
| (828) 229-8624 | 3 | 0.6% |
| (833) 508-2879 | 3 | 0.6% |
| (201) 746-5255 | 1 | 0.2% |
| (202) 769-4725 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 986-5454 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.