FCC Consumer Complaints – 19 August 2025
Introduction
The Federal Communications Commission recorded 1132 consumer complaints on 19 August 2025 relating to telecommunications services, this represented an increase from the 1026 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 545 complaints.
Key statistics
- Total complaints
- 1132
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (545)
- Most reported state/territory
- California (138)
Where the complaints came from
On 19 August 2025, the 1132 complaints recorded by the Federal Communications Commission were reported from 711 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Louisiana, where Mansura accounted for 30 of the 46 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 12.2% |
| Florida | 107 | 9.5% |
| Texas | 88 | 7.8% |
| New York | 65 | 5.7% |
| Louisiana | 46 | 4.1% |
| Ohio | 43 | 3.8% |
| Pennsylvania | 39 | 3.4% |
| Arizona | 38 | 3.4% |
| Georgia | 37 | 3.3% |
| North Carolina | 37 | 3.3% |
| Other states and territories | 494 | 43.6% |
Location highlight
Mansura accounted for the majority of complaints recorded in Louisiana.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 868 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 868 | 76.7% |
| Internet | 206 | 18.2% |
| TV | 41 | 3.6% |
| Radio | 15 | 1.3% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
868 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 545 | 62.8% |
| Billing | 113 | 13.0% |
| Availability (including rural call completion) | 73 | 8.4% |
| Equipment | 64 | 7.4% |
| Number Portability (keeping your number if you change providers) | 36 | 4.1% |
| Interference (including signal jammers) | 12 | 1.4% |
| Privacy | 11 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
| Junk Faxes | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
206 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 91 | 44.2% |
| Availability | 55 | 26.7% |
| Speed | 18 | 8.7% |
| Interference | 16 | 7.8% |
| Equipment | 15 | 7.3% |
| Privacy | 11 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
41 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 48.8% |
| Availability | 8 | 19.5% |
| Indecency | 6 | 14.6% |
| Loud Commercials | 5 | 12.2% |
| Interference | 2 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
545 complaints relating to unwanted calls were recorded on this date, accounting for 48.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 919-9037 | 7 | 1.3% |
| (833) 727-8588 | 5 | 0.9% |
| (888) 919-1820 | 5 | 0.9% |
| (828) 373-4059 | 4 | 0.7% |
| (833) 508-3249 | 3 | 0.6% |
| (888) 919-5698 | 3 | 0.6% |
| (209) 208-0863 | 2 | 0.4% |
| (833) 487-2550 | 2 | 0.4% |
| (833) 487-2551 | 2 | 0.4% |
| (833) 508-3182 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 919-9037 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.