FCC Consumer Complaints – 20 August 2025
Introduction
The Federal Communications Commission recorded 1046 consumer complaints on 20 August 2025 relating to telecommunications services, complaint volume fell from 1132 complaints the day before. Complaints were reported across 52 states and territories, with Florida slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 502 complaints.
Key statistics
- Total complaints
- 1046
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (502)
- Most reported state/territory
- Florida (104)
Where the complaints came from
Reports recorded on 20 August 2025 show 1046 complaints originating from 706 cities across 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 104 | 9.9% |
| California | 94 | 9.0% |
| Texas | 76 | 7.3% |
| New York | 53 | 5.1% |
| Colorado | 47 | 4.5% |
| Pennsylvania | 42 | 4.0% |
| Illinois | 39 | 3.7% |
| New Jersey | 39 | 3.7% |
| North Carolina | 38 | 3.6% |
| Louisiana | 37 | 3.5% |
| Other states and territories | 477 | 45.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 819 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 819 | 78.3% |
| Internet | 168 | 16.1% |
| TV | 32 | 3.1% |
| Radio | 18 | 1.7% |
| Emergency | 5 | 0.5% |
| Accessibility | 4 | 0.4% |
Phone complaints
819 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 502 | 61.3% |
| Billing | 122 | 14.9% |
| Availability (including rural call completion) | 64 | 7.8% |
| Equipment | 53 | 6.5% |
| Number Portability (keeping your number if you change providers) | 31 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.1% |
| Privacy | 11 | 1.3% |
| Interference (including signal jammers) | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
| Junk Faxes | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
168 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 41.7% |
| Availability | 54 | 32.1% |
| Equipment | 12 | 7.1% |
| Interference | 12 | 7.1% |
| Privacy | 10 | 6.0% |
| Speed | 10 | 6.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
32 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 37.5% |
| Availability | 6 | 18.8% |
| Indecency | 6 | 18.8% |
| Loud Commercials | 5 | 15.6% |
| Interference | 2 | 6.3% |
| Equipment | 1 | 3.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.