FCC Consumer Complaints – 21 August 2025
Introduction
On Thursday, 21 August 2025, 1072 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1046 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 539 complaints recorded.
Key statistics
- Total complaints
- 1072
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (539)
- Most reported state/territory
- California (94)
Where the complaints came from
The 1072 complaints recorded on 21 August 2025 originated from 679 cities across 52 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 8.8% |
| Florida | 90 | 8.4% |
| Texas | 87 | 8.1% |
| New York | 57 | 5.3% |
| Pennsylvania | 49 | 4.6% |
| Georgia | 43 | 4.0% |
| Colorado | 42 | 3.9% |
| North Carolina | 39 | 3.6% |
| Illinois | 38 | 3.5% |
| New Jersey | 34 | 3.2% |
| Other states and territories | 499 | 46.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 835 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 835 | 77.9% |
| Internet | 175 | 16.3% |
| TV | 31 | 2.9% |
| Radio | 21 | 2.0% |
| Accessibility | 6 | 0.6% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
835 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 539 | 64.6% |
| Billing | 93 | 11.1% |
| Equipment | 64 | 7.7% |
| Availability (including rural call completion) | 56 | 6.7% |
| Number Portability (keeping your number if you change providers) | 33 | 4.0% |
| Privacy | 18 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Interference (including signal jammers) | 10 | 1.2% |
| Junk Faxes | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
175 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 35.4% |
| Availability | 52 | 29.7% |
| Privacy | 21 | 12.0% |
| Interference | 17 | 9.7% |
| Speed | 12 | 6.9% |
| Equipment | 11 | 6.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 41.9% |
| Availability | 8 | 25.8% |
| Equipment | 4 | 12.9% |
| Indecency | 3 | 9.7% |
| Interference | 1 | 3.2% |
| Loud Commercials | 1 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 539 complaints relating to unwanted calls on this date, representing 50.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 727-4098 | 5 | 0.9% |
| (855) 768-7321 | 4 | 0.7% |
| (720) 605-5823 | 3 | 0.6% |
| (888) 919-9548 | 3 | 0.6% |
| (833) 727-6397 | 2 | 0.4% |
| (833) 727-8338 | 2 | 0.4% |
| (855) 493-4721 | 2 | 0.4% |
| (951) 377-3896 | 2 | 0.4% |
| (201) 322-8751 | 1 | 0.2% |
| (206) 347-8740 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 727-4098 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.