FCC Consumer Complaints – 22 August 2025
Introduction
The Federal Communications Commission recorded 1112 consumer complaints on 22 August 2025 relating to telecommunications services, complaint volume increased from 1072 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 561 complaints.
Key statistics
- Total complaints
- 1112
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (561)
- Most reported state/territory
- California (126)
Where the complaints came from
Reports recorded on 22 August 2025 show 1112 complaints originating from 704 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Louisiana, where Mansura accounted for 31 of the 49 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 11.3% |
| Florida | 98 | 8.8% |
| Texas | 86 | 7.7% |
| Ohio | 51 | 4.6% |
| Louisiana | 49 | 4.4% |
| New York | 45 | 4.0% |
| Arizona | 39 | 3.5% |
| Illinois | 39 | 3.5% |
| North Carolina | 39 | 3.5% |
| Pennsylvania | 38 | 3.4% |
| Other states and territories | 502 | 45.1% |
Location highlight
Complaints in Louisiana were heavily concentrated in Mansura, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 879 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 879 | 79.0% |
| Internet | 166 | 14.9% |
| TV | 35 | 3.1% |
| Radio | 22 | 2.0% |
| Emergency | 8 | 0.7% |
| Accessibility | 2 | 0.2% |
Phone complaints
879 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 561 | 63.8% |
| Billing | 142 | 16.2% |
| Availability (including rural call completion) | 64 | 7.3% |
| Equipment | 50 | 5.7% |
| Number Portability (keeping your number if you change providers) | 27 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.7% |
| Interference (including signal jammers) | 8 | 0.9% |
| Privacy | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
| Junk Faxes | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
166 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 46.4% |
| Availability | 48 | 28.9% |
| Equipment | 12 | 7.2% |
| Speed | 12 | 7.2% |
| Interference | 11 | 6.6% |
| Privacy | 6 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
35 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 48.6% |
| Availability | 5 | 14.3% |
| Loud Commercials | 4 | 11.4% |
| Interference | 3 | 8.6% |
| Privacy | 3 | 8.6% |
| Equipment | 1 | 2.9% |
| Indecency | 1 | 2.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 561 complaints relating to unwanted calls were recorded on this date, representing 50.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 727-4098 | 8 | 1.4% |
| (833) 727-6397 | 7 | 1.2% |
| (833) 487-2555 | 4 | 0.7% |
| (833) 487-2556 | 3 | 0.5% |
| (844) 770-2287 | 3 | 0.5% |
| (959) 262-8948 | 3 | 0.5% |
| (386) 442-9206 | 2 | 0.4% |
| (410) 609-5972 | 2 | 0.4% |
| (571) 932-8174 | 2 | 0.4% |
| (833) 508-3251 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 727-4098 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.