FCC Consumer Complaints – 23 August 2025
Introduction
The Federal Communications Commission recorded 520 consumer complaints on Saturday, 23 August 2025 relating to telecommunications services, this was lower than the 1112 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 212 complaints.
Key statistics
- Total complaints
- 520
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (212)
- Most reported state/territory
- California (67)
Where the complaints came from
The 520 complaints recorded on 23 August 2025 were submitted from 377 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 12.9% |
| Florida | 40 | 7.7% |
| Texas | 32 | 6.2% |
| New York | 27 | 5.2% |
| North Carolina | 26 | 5.0% |
| Colorado | 24 | 4.6% |
| Pennsylvania | 23 | 4.4% |
| Arizona | 20 | 3.8% |
| Illinois | 20 | 3.8% |
| Georgia | 19 | 3.7% |
| Other states and territories | 222 | 42.7% |
Location highlight
Complaints in California were reported across 51 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 380 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 380 | 73.1% |
| Internet | 90 | 17.3% |
| TV | 29 | 5.6% |
| Radio | 15 | 2.9% |
| Accessibility | 4 | 0.8% |
| Request for Dispute Assistance | 2 | 0.4% |
Phone complaints
380 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 212 | 55.8% |
| Billing | 56 | 14.7% |
| Equipment | 40 | 10.5% |
| Availability (including rural call completion) | 37 | 9.7% |
| Number Portability (keeping your number if you change providers) | 14 | 3.7% |
| Interference (including signal jammers) | 6 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.3% |
| Privacy | 5 | 1.3% |
| Slamming (change of your carrier without permission) | 4 | 1.1% |
| Rural Call Completion | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
90 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 35.6% |
| Availability | 20 | 22.2% |
| Equipment | 11 | 12.2% |
| Interference | 10 | 11.1% |
| Speed | 10 | 11.1% |
| Privacy | 7 | 7.8% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.