FCC Consumer Complaints – 24 August 2025
Introduction
The Federal Communications Commission recorded 386 consumer complaints on 24 August 2025 relating to telecommunications services, complaint volume fell from 520 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 386
- States & territories reporting
- 49
- Most common issue
- Billing (107)
- Most reported state/territory
- California (52)
Where the complaints came from
Across 293 cities in 49 states and territories, a total of 386 complaints were recorded on 24 August 2025. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 13.5% |
| Texas | 31 | 8.0% |
| Florida | 28 | 7.3% |
| North Carolina | 19 | 4.9% |
| Georgia | 15 | 3.9% |
| Washington | 15 | 3.9% |
| New York | 14 | 3.6% |
| Arizona | 13 | 3.4% |
| Illinois | 13 | 3.4% |
| Pennsylvania | 13 | 3.4% |
| Other states and territories | 173 | 44.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 245 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 245 | 63.5% |
| Internet | 102 | 26.4% |
| TV | 25 | 6.5% |
| Radio | 9 | 2.3% |
| Emergency | 3 | 0.8% |
| Accessibility | 2 | 0.5% |
Phone complaints
245 complaints were recorded in this category, representing 63.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 86 | 35.1% |
| Billing | 59 | 24.1% |
| Availability (including rural call completion) | 35 | 14.3% |
| Equipment | 34 | 13.9% |
| Number Portability (keeping your number if you change providers) | 14 | 5.7% |
| Privacy | 8 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.4% |
| Interference (including signal jammers) | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
102 complaints were recorded in this category, representing 26.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 39.2% |
| Availability | 23 | 22.5% |
| Privacy | 14 | 13.7% |
| Interference | 9 | 8.8% |
| Equipment | 8 | 7.8% |
| Speed | 8 | 7.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.