FCC Consumer Complaints – 25 August 2025
Introduction
A total of 960 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 August 2025, this represented an increase from the 386 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 960
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (430)
- Most reported state/territory
- California (112)
Where the complaints came from
On 25 August 2025, the 960 complaints recorded by the Federal Communications Commission were reported from 644 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 11.7% |
| Florida | 81 | 8.4% |
| Texas | 75 | 7.8% |
| New York | 63 | 6.6% |
| Pennsylvania | 49 | 5.1% |
| New Jersey | 44 | 4.6% |
| North Carolina | 40 | 4.2% |
| Louisiana | 38 | 4.0% |
| Ohio | 29 | 3.0% |
| Virginia | 29 | 3.0% |
| Other states and territories | 399 | 41.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 80 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 716 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 716 | 74.6% |
| Internet | 181 | 18.9% |
| TV | 32 | 3.3% |
| Radio | 23 | 2.4% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
Phone complaints
716 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 430 | 60.1% |
| Billing | 120 | 16.8% |
| Availability (including rural call completion) | 63 | 8.8% |
| Equipment | 51 | 7.1% |
| Number Portability (keeping your number if you change providers) | 23 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Interference (including signal jammers) | 6 | 0.8% |
| Junk Faxes | 6 | 0.8% |
| Privacy | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
181 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 47.5% |
| Availability | 43 | 23.8% |
| Equipment | 18 | 9.9% |
| Interference | 14 | 7.7% |
| Privacy | 10 | 5.5% |
| Speed | 10 | 5.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
32 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 40.6% |
| Availability | 10 | 31.3% |
| Indecency | 4 | 12.5% |
| Equipment | 3 | 9.4% |
| Loud Commercials | 2 | 6.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
430 complaints relating to unwanted calls were recorded on this date, accounting for 44.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2561 | 5 | 1.2% |
| (833) 727-4098 | 4 | 0.9% |
| (619) 935-1051 | 3 | 0.7% |
| (833) 727-8588 | 3 | 0.7% |
| (303) 219-3443 | 2 | 0.5% |
| (833) 487-2555 | 2 | 0.5% |
| (855) 768-9910 | 2 | 0.5% |
| (877) 556-9255 | 2 | 0.5% |
| (201) 555-1212 | 1 | 0.2% |
| (202) 539-5058 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2561 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.