FCC Consumer Complaints – 26 August 2025
Introduction
On Tuesday, 26 August 2025, the Federal Communications Commission recorded 1300 consumer complaints relating to telecommunications services, complaint volume increased from 960 complaints the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 652 complaints.
Key statistics
- Total complaints
- 1300
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (652)
- Most reported state/territory
- California (167)
Where the complaints came from
On 26 August 2025, the 1300 complaints recorded by the Federal Communications Commission were reported from 775 cities across 53 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 167 | 12.8% |
| Florida | 99 | 7.6% |
| Texas | 97 | 7.5% |
| New York | 65 | 5.0% |
| Pennsylvania | 60 | 4.6% |
| North Carolina | 54 | 4.2% |
| Georgia | 51 | 3.9% |
| New Jersey | 46 | 3.5% |
| Louisiana | 43 | 3.3% |
| Ohio | 42 | 3.2% |
| Other states and territories | 576 | 44.3% |
Location highlight
Complaints in California were reported across 101 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 1029 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1029 | 79.2% |
| Internet | 202 | 15.5% |
| TV | 46 | 3.5% |
| Emergency | 10 | 0.8% |
| Radio | 10 | 0.8% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1029 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 652 | 63.4% |
| Billing | 139 | 13.5% |
| Availability (including rural call completion) | 78 | 7.6% |
| Equipment | 61 | 5.9% |
| Number Portability (keeping your number if you change providers) | 44 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 19 | 1.8% |
| Privacy | 12 | 1.2% |
| Junk Faxes | 10 | 1.0% |
| Interference (including signal jammers) | 8 | 0.8% |
| Slamming (change of your carrier without permission) | 6 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
202 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 42.6% |
| Availability | 55 | 27.2% |
| Interference | 19 | 9.4% |
| Privacy | 18 | 8.9% |
| Speed | 17 | 8.4% |
| Equipment | 7 | 3.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 30.4% |
| Availability | 13 | 28.3% |
| Loud Commercials | 6 | 13.0% |
| Interference | 4 | 8.7% |
| Equipment | 3 | 6.5% |
| Indecency | 3 | 6.5% |
| Privacy | 3 | 6.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
Unwanted calls
A total of 652 complaints relating to unwanted calls were recorded on this date, representing 50.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (917) 764-7152 | 5 | 0.8% |
| (205) 413-2624 | 2 | 0.3% |
| (681) 695-9127 | 2 | 0.3% |
| (754) 280-4090 | 2 | 0.3% |
| (833) 487-2563 | 2 | 0.3% |
| (833) 727-8588 | 2 | 0.3% |
| (855) 856-2511 | 2 | 0.3% |
| (866) 878-0828 | 2 | 0.3% |
| (202) 792-4253 | 1 | 0.2% |
| (202) 989-6151 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 878-0828 | 11 | 1.7% |
| (833) 487-2563 | 6 | 0.9% |
| (681) 695-9127 | 3 | 0.5% |
| (833) 508-3188 | 3 | 0.5% |
| (205) 413-2624 | 2 | 0.3% |
| (820) 234-2097 | 2 | 0.3% |
| (833) 508-3187 | 2 | 0.3% |
| (833) 727-8588 | 2 | 0.3% |
| (855) 856-2511 | 2 | 0.3% |
| (201) 540-4461 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 878-0828 was reported slightly more often than other business contact numbers.
- (917) 764-7152 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.