FCC Consumer Complaints – 27 August 2025
Introduction
On Wednesday, 27 August 2025, 1144 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1300 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 635 complaints.
Key statistics
- Total complaints
- 1144
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (635)
- Most reported state/territory
- California (126)
Where the complaints came from
The 1144 complaints recorded on 27 August 2025 were submitted from 724 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Louisiana, where hwy accounted for 26 of the 38 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 11.0% |
| Florida | 108 | 9.4% |
| Texas | 93 | 8.1% |
| New York | 66 | 5.8% |
| North Carolina | 55 | 4.8% |
| Pennsylvania | 48 | 4.2% |
| Georgia | 41 | 3.6% |
| Louisiana | 38 | 3.3% |
| Washington | 36 | 3.1% |
| Ohio | 34 | 3.0% |
| Other states and territories | 499 | 43.6% |
Location highlight
Complaints in Louisiana were heavily concentrated in hwy , which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 920 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 920 | 80.4% |
| Internet | 168 | 14.7% |
| TV | 35 | 3.1% |
| Radio | 13 | 1.1% |
| Accessibility | 6 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
920 complaints were recorded in this category, representing 80.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 635 | 69.0% |
| Billing | 129 | 14.0% |
| Equipment | 45 | 4.9% |
| Availability (including rural call completion) | 43 | 4.7% |
| Number Portability (keeping your number if you change providers) | 37 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Interference (including signal jammers) | 6 | 0.7% |
| Privacy | 5 | 0.5% |
| Junk Faxes | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
168 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 45.8% |
| Availability | 45 | 26.8% |
| Speed | 15 | 8.9% |
| Equipment | 12 | 7.1% |
| Privacy | 10 | 6.0% |
| Interference | 9 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
35 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 42.9% |
| Indecency | 7 | 20.0% |
| Availability | 6 | 17.1% |
| Equipment | 4 | 11.4% |
| Loud Commercials | 3 | 8.6% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
Unwanted calls
A total of 635 complaints relating to unwanted calls were recorded on this date, representing 55.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 878-0828 | 14 | 2.2% |
| (833) 487-2564 | 8 | 1.3% |
| (833) 487-2563 | 6 | 0.9% |
| (833) 508-3190 | 4 | 0.6% |
| (833) 823-1056 | 4 | 0.6% |
| (844) 487-6080 | 4 | 0.6% |
| (607) 380-0052 | 3 | 0.5% |
| (833) 508-1616 | 3 | 0.5% |
| (833) 508-3184 | 3 | 0.5% |
| (754) 529-6166 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (866) 878-0828 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.