FCC Consumer Complaints – 28 August 2025
Introduction
The Federal Communications Commission recorded 1113 consumer complaints on 28 August 2025 relating to telecommunications services, complaint volume fell from 1144 complaints the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 623 complaints recorded.
Key statistics
- Total complaints
- 1113
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (623)
- Most reported state/territory
- California (124)
Where the complaints came from
Across 693 cities in 48 states and territories, a total of 1113 complaints were recorded on 28 August 2025. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Nebraska, where Omaha accounted for 52 of the 58 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 11.1% |
| Texas | 100 | 9.0% |
| Florida | 95 | 8.5% |
| Georgia | 66 | 5.9% |
| Nebraska | 58 | 5.2% |
| New York | 57 | 5.1% |
| Michigan | 39 | 3.5% |
| North Carolina | 34 | 3.1% |
| Arizona | 32 | 2.9% |
| Pennsylvania | 32 | 2.9% |
| Other states and territories | 476 | 42.8% |
Location highlight
A large share of complaints in Nebraska originated from Omaha, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 915 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 915 | 82.2% |
| Internet | 144 | 12.9% |
| TV | 24 | 2.2% |
| Radio | 21 | 1.9% |
| Emergency | 5 | 0.4% |
| Accessibility | 4 | 0.4% |
Phone complaints
915 complaints were recorded in this category, representing 82.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 623 | 68.1% |
| Billing | 102 | 11.1% |
| Availability (including rural call completion) | 59 | 6.4% |
| Equipment | 55 | 6.0% |
| Number Portability (keeping your number if you change providers) | 31 | 3.4% |
| Privacy | 17 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Interference (including signal jammers) | 8 | 0.9% |
| Junk Faxes | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
144 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 42.4% |
| Availability | 36 | 25.0% |
| Speed | 15 | 10.4% |
| Equipment | 11 | 7.6% |
| Interference | 11 | 7.6% |
| Privacy | 10 | 6.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
623 complaints relating to unwanted calls were recorded on this date, accounting for 56% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 878-0828 | 6 | 1.0% |
| (844) 487-6080 | 5 | 0.8% |
| (833) 487-2564 | 4 | 0.6% |
| (817) 936-9187 | 3 | 0.5% |
| (833) 487-2568 | 3 | 0.5% |
| (866) 893-5776 | 3 | 0.5% |
| (607) 380-0052 | 2 | 0.3% |
| (731) 432-8331 | 2 | 0.3% |
| (855) 768-3533 | 2 | 0.3% |
| (855) 768-7460 | 2 | 0.3% |
Key patterns
- Mortgage Loans Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 878-0828 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.