FCC Consumer Complaints – 29 August 2025
Introduction
A total of 1052 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 29 August 2025, this was lower than the 1113 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 541 complaints.
Key statistics
- Total complaints
- 1052
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (541)
- Most reported state/territory
- California (109)
Where the complaints came from
A total of 1052 complaints were recorded on 29 August 2025, with reports originating from 695 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Louisiana, where hwy accounted for 25 of the 34 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 10.4% |
| Florida | 83 | 7.9% |
| Texas | 83 | 7.9% |
| New Jersey | 50 | 4.8% |
| New York | 47 | 4.5% |
| Colorado | 44 | 4.2% |
| North Carolina | 42 | 4.0% |
| Arizona | 36 | 3.4% |
| Illinois | 36 | 3.4% |
| Ohio | 35 | 3.3% |
| Other states and territories | 487 | 46.3% |
Location highlight
hwy accounted for the majority of complaints recorded in Louisiana.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 840 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 840 | 79.8% |
| Internet | 160 | 15.2% |
| TV | 32 | 3.0% |
| Radio | 11 | 1.0% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
840 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 541 | 64.4% |
| Billing | 105 | 12.5% |
| Availability (including rural call completion) | 75 | 8.9% |
| Equipment | 46 | 5.5% |
| Number Portability (keeping your number if you change providers) | 30 | 3.6% |
| Interference (including signal jammers) | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Privacy | 13 | 1.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Junk Faxes | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
160 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 51.2% |
| Availability | 40 | 25.0% |
| Interference | 12 | 7.5% |
| Privacy | 12 | 7.5% |
| Equipment | 7 | 4.4% |
| Speed | 7 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 40.6% |
| Billing | 10 | 31.3% |
| Loud Commercials | 4 | 12.5% |
| Equipment | 2 | 6.3% |
| Indecency | 2 | 6.3% |
| Interference | 1 | 3.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.