FCC Consumer Complaints – 30 August 2025
Introduction
On 30 August 2025, the Federal Communications Commission recorded 633 consumer complaints relating to telecommunications services, this represented a decline from the 1052 complaints recorded the day before. Complaints were reported across 47 states and territories, with Oklahoma slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 275 complaints.
Key statistics
- Total complaints
- 633
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (275)
- Most reported state/territory
- Oklahoma (115)
Where the complaints came from
Across 383 cities in 47 states and territories, a total of 633 complaints were recorded on 30 August 2025. Complaints were less evenly distributed than usual, with Oklahoma accounting for the highest proportion of reports. Much of the complaint activity in Oklahoma was focused in Altus, where 113 of the 115 reports were recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Oklahoma | 115 | 18.2% |
| California | 74 | 11.7% |
| Texas | 43 | 6.8% |
| Florida | 38 | 6.0% |
| Georgia | 20 | 3.2% |
| Pennsylvania | 19 | 3.0% |
| Arizona | 18 | 2.8% |
| New York | 18 | 2.8% |
| Washington | 18 | 2.8% |
| Michigan | 17 | 2.7% |
| Other states and territories | 253 | 40.0% |
Location highlight
Altus accounted for nearly all complaints recorded in Oklahoma.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 498 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 498 | 78.7% |
| Internet | 92 | 14.5% |
| TV | 27 | 4.3% |
| Radio | 8 | 1.3% |
| Accessibility | 7 | 1.1% |
| Emergency | 1 | 0.2% |
Phone complaints
498 complaints were recorded in this category, representing 78.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 275 | 55.2% |
| Billing | 71 | 14.3% |
| Availability (including rural call completion) | 60 | 12.0% |
| Number Portability (keeping your number if you change providers) | 35 | 7.0% |
| Equipment | 33 | 6.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.4% |
| Privacy | 6 | 1.2% |
| Interference (including signal jammers) | 3 | 0.6% |
| Junk Faxes | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
92 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 42.4% |
| Availability | 28 | 30.4% |
| Speed | 11 | 12.0% |
| Equipment | 6 | 6.5% |
| Interference | 6 | 6.5% |
| Privacy | 2 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 275 complaints relating to unwanted calls on this date, representing 43.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 919-5275 | 8 | 2.9% |
| (833) 487-2571 | 2 | 0.7% |
| (866) 878-0389 | 2 | 0.7% |
| (877) 580-4552 | 2 | 0.7% |
| (202) 796-3537 | 1 | 0.4% |
| (205) 415-2595 | 1 | 0.4% |
| (206) 206-1322 | 1 | 0.4% |
| (210) 204-6843 | 1 | 0.4% |
| (213) 735-4539 | 1 | 0.4% |
| (216) 497-3041 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- (888) 919-5275 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.