FCC Consumer Complaints – 31 August 2025
Introduction
On Sunday, 31 August 2025, 372 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 633 complaints the day before. Reports were received from 45 states and territories, with Florida recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 372
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (114)
- Most reported state/territory
- Florida (45)
Where the complaints came from
A total of 372 complaints were recorded on 31 August 2025, with reports originating from 270 cities in 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Oklahoma, where Altus accounted for 37 of the 40 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 45 | 12.1% |
| Oklahoma | 40 | 10.8% |
| California | 39 | 10.5% |
| Texas | 19 | 5.1% |
| New York | 18 | 4.8% |
| Illinois | 16 | 4.3% |
| Virginia | 12 | 3.2% |
| Washington | 12 | 3.2% |
| Arizona | 11 | 3.0% |
| Georgia | 11 | 3.0% |
| Other states and territories | 149 | 40.1% |
Location highlight
Complaint activity in Oklahoma was almost entirely concentrated in Altus.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 258 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 258 | 69.4% |
| Internet | 68 | 18.3% |
| TV | 26 | 7.0% |
| Radio | 9 | 2.4% |
| Emergency | 8 | 2.2% |
| Request for Dispute Assistance | 2 | 0.5% |
| Accessibility | 1 | 0.3% |
Phone complaints
258 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 114 | 44.2% |
| Billing | 46 | 17.8% |
| Availability (including rural call completion) | 42 | 16.3% |
| Equipment | 23 | 8.9% |
| Number Portability (keeping your number if you change providers) | 18 | 7.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.3% |
| Privacy | 5 | 1.9% |
| Interference (including signal jammers) | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
68 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 32.4% |
| Availability | 19 | 27.9% |
| Interference | 10 | 14.7% |
| Privacy | 6 | 8.8% |
| Speed | 6 | 8.8% |
| Equipment | 5 | 7.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
114 complaints relating to unwanted calls were recorded on this date, accounting for 30.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 722-0416 | 11 | 9.6% |
| (833) 413-1238 | 4 | 3.5% |
| (213) 851-2789 | 1 | 0.9% |
| (213) 930-1224 | 1 | 0.9% |
| (229) 304-1291 | 1 | 0.9% |
| (231) 247-2220 | 1 | 0.9% |
| (301) 936-1856 | 1 | 0.9% |
| (304) 470-9531 | 1 | 0.9% |
| (316) 910-5933 | 1 | 0.9% |
| (360) 644-5798 | 1 | 0.9% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (833) 722-0416 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.