FCC Consumer Complaints – 1 September 2025
Introduction
On 1 September 2025, 461 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 372 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 461
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (150)
- Most reported state/territory
- California (54)
Where the complaints came from
The 461 complaints recorded on 1 September 2025 originated from 341 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 11.7% |
| Florida | 46 | 10.0% |
| Texas | 38 | 8.2% |
| New York | 29 | 6.3% |
| North Carolina | 22 | 4.8% |
| Illinois | 18 | 3.9% |
| Arizona | 17 | 3.7% |
| Massachusetts | 16 | 3.5% |
| Louisiana | 14 | 3.0% |
| New Jersey | 14 | 3.0% |
| Other states and territories | 193 | 41.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 332 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 332 | 72.0% |
| Internet | 75 | 16.3% |
| TV | 33 | 7.2% |
| Radio | 11 | 2.4% |
| Accessibility | 7 | 1.5% |
| Emergency | 3 | 0.7% |
Phone complaints
332 complaints were recorded in this category, representing 72.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 150 | 45.2% |
| Billing | 69 | 20.8% |
| Availability (including rural call completion) | 36 | 10.8% |
| Equipment | 33 | 9.9% |
| Number Portability (keeping your number if you change providers) | 22 | 6.6% |
| Privacy | 7 | 2.1% |
| Interference (including signal jammers) | 6 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
75 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 46.7% |
| Availability | 20 | 26.7% |
| Speed | 6 | 8.0% |
| Equipment | 5 | 6.7% |
| Interference | 5 | 6.7% |
| Privacy | 4 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 36.4% |
| Indecency | 7 | 21.2% |
| Availability | 6 | 18.2% |
| Privacy | 5 | 15.2% |
| Loud Commercials | 2 | 6.1% |
| Interference | 1 | 3.0% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
Unwanted calls
There were 150 complaints relating to unwanted calls on this date, representing 32.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2572 | 5 | 3.3% |
| (240) 571-2614 | 1 | 0.7% |
| (279) 999-0966 | 1 | 0.7% |
| (332) 287-2360 | 1 | 0.7% |
| (346) 380-2511 | 1 | 0.7% |
| (385) 415-8440 | 1 | 0.7% |
| (404) 293-9040 | 1 | 0.7% |
| (407) 252-6960 | 1 | 0.7% |
| (415) 505-1374 | 1 | 0.7% |
| (419) 664-9109 | 1 | 0.7% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2572 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.