FCC Consumer Complaints – 2 September 2025
Introduction
On 2 September 2025, the Federal Communications Commission recorded 1008 consumer complaints relating to telecommunications services, this represented an increase from the 461 complaints recorded the day before. The complaints came from 53 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1008
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (418)
- Most reported state/territory
- Texas (100)
Where the complaints came from
The 1008 complaints recorded on 2 September 2025 originated from 680 cities across 53 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 100 | 9.9% |
| California | 95 | 9.4% |
| Florida | 94 | 9.3% |
| New Jersey | 51 | 5.1% |
| Ohio | 41 | 4.1% |
| North Carolina | 38 | 3.8% |
| New York | 38 | 3.8% |
| Illinois | 35 | 3.5% |
| Michigan | 32 | 3.2% |
| Colorado | 31 | 3.1% |
| Other states and territories | 453 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 767 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 767 | 76.1% |
| Internet | 178 | 17.7% |
| TV | 38 | 3.8% |
| Radio | 15 | 1.5% |
| Accessibility | 7 | 0.7% |
| Emergency | 3 | 0.3% |
Phone complaints
767 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 418 | 54.5% |
| Billing | 148 | 19.3% |
| Availability (including rural call completion) | 52 | 6.8% |
| Number Portability (keeping your number if you change providers) | 50 | 6.5% |
| Equipment | 44 | 5.7% |
| Interference (including signal jammers) | 20 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.2% |
| Privacy | 9 | 1.2% |
| Junk Faxes | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
178 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 49.4% |
| Availability | 47 | 26.4% |
| Equipment | 18 | 10.1% |
| Interference | 9 | 5.1% |
| Privacy | 9 | 5.1% |
| Speed | 7 | 3.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
38 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 57.9% |
| Availability | 5 | 13.2% |
| Indecency | 5 | 13.2% |
| Loud Commercials | 4 | 10.5% |
| Interference | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 418 complaints relating to unwanted calls on this date, representing 41.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 487-9474 | 7 | 1.7% |
| (833) 487-2572 | 5 | 1.2% |
| (833) 487-2573 | 4 | 1.0% |
| (833) 508-3195 | 3 | 0.7% |
| (833) 727-4827 | 3 | 0.7% |
| (360) 792-8592 | 2 | 0.5% |
| (833) 508-3193 | 2 | 0.5% |
| (844) 509-2830 | 2 | 0.5% |
| (855) 768-5234 | 2 | 0.5% |
| (866) 317-3681 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 487-9474 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.