FCC Consumer Complaints – 3 September 2025
Introduction
On Wednesday, 3 September 2025, the Federal Communications Commission recorded 1195 consumer complaints relating to telecommunications services, this represented an increase from the 1008 complaints recorded the day before. Reports were received from 50 states and territories, with Florida recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 596 complaints.
Key statistics
- Total complaints
- 1195
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (596)
- Most reported state/territory
- Florida (140)
Where the complaints came from
On 3 September 2025, the 1195 complaints recorded by the Federal Communications Commission were reported from 735 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in Louisiana, where Mansura accounted for 27 of the 37 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 140 | 11.7% |
| California | 124 | 10.4% |
| Texas | 119 | 10.0% |
| New York | 62 | 5.2% |
| North Carolina | 43 | 3.6% |
| Georgia | 42 | 3.5% |
| Louisiana | 37 | 3.1% |
| Ohio | 37 | 3.1% |
| Pennsylvania | 37 | 3.1% |
| Arizona | 36 | 3.0% |
| Other states and territories | 517 | 43.3% |
Location highlight
Mansura accounted for the majority of complaints recorded in Louisiana.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 951 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 951 | 79.6% |
| Internet | 171 | 14.3% |
| TV | 44 | 3.7% |
| Radio | 20 | 1.7% |
| Accessibility | 8 | 0.7% |
| Emergency | 1 | 0.1% |
Phone complaints
951 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 596 | 62.7% |
| Billing | 144 | 15.1% |
| Availability (including rural call completion) | 69 | 7.3% |
| Equipment | 53 | 5.6% |
| Number Portability (keeping your number if you change providers) | 33 | 3.5% |
| Interference (including signal jammers) | 19 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.6% |
| Privacy | 10 | 1.1% |
| Junk Faxes | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
171 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 41.5% |
| Availability | 50 | 29.2% |
| Equipment | 20 | 11.7% |
| Speed | 14 | 8.2% |
| Privacy | 11 | 6.4% |
| Interference | 5 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 38.6% |
| Billing | 13 | 29.5% |
| Indecency | 6 | 13.6% |
| Equipment | 3 | 6.8% |
| Loud Commercials | 3 | 6.8% |
| Interference | 2 | 4.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
596 complaints relating to unwanted calls were recorded on this date, accounting for 49.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 588-3799 | 10 | 1.7% |
| (833) 508-3196 | 6 | 1.0% |
| (844) 509-2830 | 5 | 0.8% |
| (888) 919-5275 | 4 | 0.7% |
| (833) 487-2576 | 3 | 0.5% |
| (866) 729-5178 | 3 | 0.5% |
| (888) 919-9872 | 3 | 0.5% |
| (305) 906-4412 | 2 | 0.3% |
| (351) 214-4175 | 2 | 0.3% |
| (833) 508-3195 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (833) 588-3799 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.