FCC Consumer Complaints – September 2025
Introduction
In September 2025, the Federal Communications Commission recorded 29830 consumer complaints relating to telecommunications services, complaint volume increased from 28360 complaints the previous month. The complaints came from 55 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 11554 complaints.
Key statistics
- Total complaints
- 29830
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 55
- Most common issue
- Unwanted Calls (11554)
- Most reported state/territory
- California (3702)
Daily complaint activity
Daily complaint activity averaged 994.3 complaints per day during the month. The busiest day was 18 September 2025, when 2287 complaints were recorded, and 18 days were above the monthly daily average. The lowest daily total was 374 complaints on 7 September 2025, well below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
The 29830 complaints recorded in September 2025 were submitted from 6090 cities across 55 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in District of Columbia, where Washington accounted for 102 of the 129 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this month, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 3702 | 12.4% |
| Texas | 2522 | 8.5% |
| Florida | 2366 | 7.9% |
| New York | 1696 | 5.7% |
| Pennsylvania | 1132 | 3.8% |
| North Carolina | 1125 | 3.8% |
| Illinois | 1025 | 3.4% |
| Georgia | 963 | 3.2% |
| Ohio | 960 | 3.2% |
| Michigan | 918 | 3.1% |
| Other states and territories | 13410 | 45.0% |
Location highlight
Complaints in District of Columbia were heavily concentrated in Washington, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded during the month. The largest number of complaints fell within Phone, which accounted for 20671 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 20671 | 69.3% |
| Internet | 4375 | 14.7% |
| TV | 4078 | 13.7% |
| Radio | 433 | 1.5% |
| Emergency | 144 | 0.5% |
| Accessibility | 113 | 0.4% |
| Request for Dispute Assistance | 16 | 0.1% |
Phone complaints
20671 complaints were recorded in this category during the month, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 11554 | 55.9% |
| Billing | 3487 | 16.9% |
| Availability (including rural call completion) | 1922 | 9.3% |
| Equipment | 1537 | 7.4% |
| Number Portability (keeping your number if you change providers) | 945 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 375 | 1.8% |
| Interference (including signal jammers) | 316 | 1.5% |
| Privacy | 311 | 1.5% |
| Slamming (change of your carrier without permission) | 102 | 0.5% |
| Junk Faxes | 98 | 0.5% |
| Rural Call Completion | 2 | 0.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
4375 complaints were recorded in this category during the month, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1852 | 42.3% |
| Availability | 1241 | 28.4% |
| Speed | 364 | 8.3% |
| Interference | 353 | 8.1% |
| Equipment | 351 | 8.0% |
| Privacy | 214 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
4078 complaints were recorded in this category during the month, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 1592 | 39.0% |
| Indecency | 1592 | 39.0% |
| Billing | 402 | 9.9% |
| Interference | 250 | 6.1% |
| Loud Commercials | 118 | 2.9% |
| Equipment | 63 | 1.5% |
| Privacy | 58 | 1.4% |
Availability and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
433 complaints were recorded in this category during the month, representing 1.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Pirate Radio | 130 | 30.0% |
| Interference | 117 | 27.0% |
| Availability | 97 | 22.4% |
| Indecency | 46 | 10.6% |
| Equipment | 20 | 4.6% |
| Billing | 10 | 2.3% |
| Commercials/Promotions | 6 | 1.4% |
A broad mix of issues was reported in this category, with Pirate Radio, Interference and Availability among the most common.
Emergency complaints
144 complaints were recorded in this category during the month, representing 0.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Phone | 52 | 36.1% |
| Interference | 51 | 35.4% |
| Other | 30 | 20.8% |
| Tower | 11 | 7.6% |
Phone and Interference accounted for the majority of complaints in this category, with other issues reported less frequently.
Accessibility complaints
113 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 43 | 38.1% |
| Telecommunications Relay Service (TRS) | 23 | 20.4% |
| Closed Captioning over the Internet | 20 | 17.7% |
| Video Description | 6 | 5.3% |
| Emergency Information on TV | 2 | 1.8% |
| Hearing Aid Compatibility of Wireless Phones | 2 | 1.8% |
A broad mix of issues was reported in this category, with Closed Captioning on TV, Telecommunications Relay Service (TRS) and Closed Captioning over the Internet among the most common.
Unwanted calls
11554 complaints relating to unwanted calls were recorded on this date, accounting for 38.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 419-0664 | 10 | 0.1% |
| (989) 343-2000 | 9 | 0.1% |
| (800) 436-5244 | 8 | 0.1% |
| (216) 243-2260 | 5 | 0.0% |
| (321) 499-6451 | 5 | 0.0% |
| (440) 291-2200 | 5 | 0.0% |
| (513) 621-1384 | 5 | 0.0% |
| (414) 260-9843 | 4 | 0.0% |
| (866) 930-8034 | 4 | 0.0% |
| (248) 988-9183 | 3 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0802 | 30 | 0.3% |
| (833) 588-3799 | 28 | 0.2% |
| (855) 909-0925 | 25 | 0.2% |
| (844) 509-3152 | 21 | 0.2% |
| (844) 509-3311 | 21 | 0.2% |
| (833) 508-3200 | 19 | 0.2% |
| (866) 959-1247 | 19 | 0.2% |
| (866) 959-1925 | 19 | 0.2% |
| (844) 509-3132 | 17 | 0.1% |
| (833) 487-2594 | 15 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0802 was reported slightly more often than other business contact numbers.
- (844) 419-0664 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.