FCC Consumer Complaints – 22 September 2025
Introduction
On 22 September 2025, 1168 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 468 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1168
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (468)
- Most reported state/territory
- California (170)
Where the complaints came from
The 1168 complaints recorded on 22 September 2025 were submitted from 721 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 170 | 14.6% |
| Florida | 106 | 9.1% |
| Texas | 104 | 8.9% |
| New York | 76 | 6.5% |
| Virginia | 42 | 3.6% |
| North Carolina | 41 | 3.5% |
| Illinois | 40 | 3.4% |
| Michigan | 35 | 3.0% |
| Colorado | 34 | 2.9% |
| Ohio | 34 | 2.9% |
| Other states and territories | 486 | 41.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 850 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 850 | 72.8% |
| Internet | 161 | 13.8% |
| TV | 121 | 10.4% |
| Radio | 22 | 1.9% |
| Accessibility | 6 | 0.5% |
| Emergency | 6 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
850 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 468 | 55.1% |
| Billing | 157 | 18.5% |
| Availability (including rural call completion) | 83 | 9.8% |
| Equipment | 55 | 6.5% |
| Number Portability (keeping your number if you change providers) | 37 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.8% |
| Interference (including signal jammers) | 13 | 1.5% |
| Privacy | 12 | 1.4% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
| Junk Faxes | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
161 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 40.4% |
| Availability | 40 | 24.8% |
| Interference | 18 | 11.2% |
| Equipment | 14 | 8.7% |
| Speed | 14 | 8.7% |
| Privacy | 10 | 6.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
121 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 44 | 36.4% |
| Availability | 34 | 28.1% |
| Billing | 18 | 14.9% |
| Interference | 13 | 10.7% |
| Loud Commercials | 6 | 5.0% |
| Equipment | 5 | 4.1% |
| Privacy | 1 | 0.8% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 468 complaints relating to unwanted calls were recorded on this date, representing 40.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 509-3152 | 7 | 1.5% |
| (855) 909-0850 | 6 | 1.3% |
| (833) 487-2605 | 4 | 0.9% |
| (833) 508-3211 | 4 | 0.9% |
| (209) 728-2930 | 2 | 0.4% |
| (209) 797-1162 | 2 | 0.4% |
| (561) 812-2320 | 2 | 0.4% |
| (830) 223-3811 | 2 | 0.4% |
| (831) 837-4281 | 2 | 0.4% |
| (845) 840-9507 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (844) 509-3152 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.