FCC Consumer Complaints – 23 September 2025
Introduction
On Tuesday, 23 September 2025, the Federal Communications Commission recorded 1336 consumer complaints relating to telecommunications services, this was higher than the 1168 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 524 complaints recorded.
Key statistics
- Total complaints
- 1336
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (524)
- Most reported state/territory
- California (164)
Where the complaints came from
A total of 1336 complaints were recorded on 23 September 2025, with reports originating from 807 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 164 | 12.3% |
| Texas | 139 | 10.4% |
| Florida | 97 | 7.3% |
| New York | 82 | 6.1% |
| North Carolina | 58 | 4.3% |
| Pennsylvania | 53 | 4.0% |
| Ohio | 45 | 3.4% |
| Washington | 43 | 3.2% |
| Georgia | 40 | 3.0% |
| Arizona | 39 | 2.9% |
| Other states and territories | 575 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 926 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 926 | 69.3% |
| Internet | 200 | 15.0% |
| TV | 174 | 13.0% |
| Radio | 24 | 1.8% |
| Emergency | 7 | 0.5% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
926 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 524 | 56.6% |
| Billing | 166 | 17.9% |
| Availability (including rural call completion) | 77 | 8.3% |
| Equipment | 63 | 6.8% |
| Number Portability (keeping your number if you change providers) | 29 | 3.1% |
| Interference (including signal jammers) | 21 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.8% |
| Privacy | 15 | 1.6% |
| Junk Faxes | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
200 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 42.5% |
| Availability | 62 | 31.0% |
| Interference | 17 | 8.5% |
| Equipment | 16 | 8.0% |
| Speed | 12 | 6.0% |
| Privacy | 8 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
174 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 96 | 55.2% |
| Indecency | 55 | 31.6% |
| Billing | 10 | 5.7% |
| Interference | 7 | 4.0% |
| Loud Commercials | 6 | 3.4% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
Unwanted calls
524 complaints relating to unwanted calls were recorded on this date, accounting for 39.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (989) 343-2000 | 7 | 1.3% |
| (502) 304-4281 | 2 | 0.4% |
| (716) 765-0815 | 2 | 0.4% |
| (845) 942-9705 | 2 | 0.4% |
| (201) 528-5975 | 1 | 0.2% |
| (205) 574-6343 | 1 | 0.2% |
| (206) 439-1030 | 1 | 0.2% |
| (206) 441-1011 | 1 | 0.2% |
| (213) 354-9731 | 1 | 0.2% |
| (213) 816-4321 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 588-3796 | 9 | 1.7% |
| (833) 228-1690 | 8 | 1.5% |
| (833) 487-2607 | 5 | 1.0% |
| (833) 487-2577 | 2 | 0.4% |
| (833) 487-2602 | 2 | 0.4% |
| (833) 487-2605 | 2 | 0.4% |
| (833) 508-3211 | 2 | 0.4% |
| (833) 508-3212 | 2 | 0.4% |
| (844) 487-1912 | 2 | 0.4% |
| (888) 832-0409 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 588-3796 was reported slightly more often than other business contact numbers.
- (989) 343-2000 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.